Document Outline

• Dell™ PowerEdge™ R910
• Hardware Owner’s Manual
• Notes, Cautions, and Warnings
• Contents
  • 1
• About Your System
  • Accessing System Features During Startup
  • Front-Panel Features and Indicators
    • Figure 1-1. Front-Panel Features and Indicators
  • LCD Panel Features
    • Figure 1-2. LCD Panel Features
    • Home Screen
    • Setup Menu
    • View Menu
  • Hard-Drive Indicator Patterns
  • Back-Panel Features and Indicators
    • Figure 1-3. Back-Panel Features and Indicators
  • Guidelines for Connecting External Devices
  • NIC Indicator Codes
  • Power Indicator Codes
    • Figure 1-4. Power Supply Status Indicator
  • LCD Status Messages
    • Viewing Status Messages
    • Removing LCD Status Messages
      • Table 1-1. LCD Status Messages
  • System Messages
    • Table 1-2. System Messages
  • Warning Messages
  • Diagnostics Messages
  • Alert Messages
  • Other Information You May Need
    • 2
• Using the System Setup Program and UEFI Boot Manager
  • Choosing the System Boot Mode
  • Entering the System Setup Program
    • 1 Turn on or restart your system.
    • 2 Press <F2> immediately after you see the following message:
    • Responding to Error Messages
    • Using the System Setup Program Navigation Keys
  • System Setup Options
    • Main Screen
    • Memory Settings Screen
    • Processor Settings Screen
    • SATA Settings Screen
    • Boot Settings Screen
    • Integrated Devices Screen
    • PCI IRQ Assignments Screen
    • Serial Communication Screen
    • Embedded Server Management Screen
    • Power Management Screen
    • System Security Screen
    • Exit Screen
  • Entering the UEFI Boot Manager
    • 1 Turn on or restart your system.
    • 2 Press <F11> after you see the following message:
    • Using the UEFI Boot Manager Navigation Keys
    • UEFI Boot Manager Screen
    • UEFI Boot Settings Screen
    • System Utilities Screen
  • System and Setup Password Features
    • Using the System Password
      • Assigning a System Password
        • 1 Verify that Password Status is Unlocked.
        • 2 Highlight the System Password option and press <Enter>.
        • 3 Type your new system password.
        • 4 Press <Enter>.
        • 5 To confirm your password, type it a second time and press <Enter>.
        • 6 Either reboot the system now for the password protection to take effect or continue working.
      • Using Your System Password to Secure Your System
        • 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
        • 2 Type your password and press <Enter>.
        • 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
        • 2 Type your password and press <Ctrl><Enter>.
      • Deleting or Changing an Existing System Password
        • 1 Enter the System Setup program and select the System Security.
        • 2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
        • 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 81.
    • Using the Setup Password
      • Assigning a Setup Password
      • Operating With a Setup Password Enabled
      • Deleting or Changing an Existing Setup Password
        • 1 Enter the System Setup program and select the System Security.
        • 2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
        • 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 81."
  • Embedded System Management
  • iDRAC Configuration Utility
    • Entering the iDRAC Configuration Utility
      • 1 Turn on or restart your system.
      • 2 Press <Ctrl><E> when prompted during POST.
      • 3
• Installing System Components
  • Recommended Tools
  • Inside the System
    • Figure 3-1. Inside the System
  • Front Bezel (Optional)
    • Removing the Front Bezel
      • 1 Unlock the keylock at the left end of the bezel.
      • 2 Lift up the release latch next to the keylock.
      • 3 Rotate the left end of the bezel away from the front panel.
      • 4 Unhook the right end of the bezel and pull the bezel away from the system.
      • Figure 3-2. Removing and Installing the Front Bezel
    • Installing the Front Bezel
      • 1 Hook the right end of the bezel onto the chassis.
      • 2 Fit the free end of the bezel onto the system and secure the bezel with the keylock. See Figure 3-2.
  • System Identification Panel
    • Removing the System Identification Panel
      • 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Pull the system identification panel out of its slot in the chassis, until it is in the lock position. See Figure 3-3. The system identification panel is located above the hard drive slot 8.
      • 3 To release the left portion of the system identification panel, pull the panel to the right until it disengages from the slot in the chassis.
      • 4 To release the right portion of the system identification panel, pull the panel to the left until it disengages from the slot in the chassis.
      • Figure 3-3. Removing and Installing the System Identification Panel
    • Installing the System Identification Panel
      • 1 Align the system identification panel with the slot on the chassis.
      • 2 Slide the system identification panel into the chassis, until it locks into place. See Figure 3-3.
      • 3 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
  • Opening and Closing the System
    • Opening the System
      • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
      • 2 Rotate the latch release lock counter clockwise to the unlocked position. See Figure 3-4.
      • 3 Lift up the latch and slide the cover back toward the back of the system.
      • 4 Grasp the cover on both sides and lift the cover away from the system. See Figure 3-4.
      • Figure 3-4. Opening and Closing the System
    • Closing the System
      • 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the chassis hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis. See Figure 3-4.
      • 2 Slide the cover toward the front of the chassis till it snaps in position.
      • 3 Push down the latch to lever the cover into the closed position.
      • 4 Rotate the latch release lock in a clockwise direction to secure the cover.
  • System Memory
    • Figure 3-5. Memory Risers
    • General Memory Module Installation Guidelines
      • Table 3-1. Memory Configurations (Dual Processor)
      • Table 3-2. Memory Configurations (Four Processors)
    • Removing a Memory-Riser Blank
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Press the release tabs toward each other and lift the memory-riser blank out of the system.
      • Figure 3-6. Removing and Installing a Memory-Riser Blank
    • Installing a Memory-Riser Blank
      • 1 Align the memory-riser blank with the slots on the memory-riser guide and the cooling fan assembly.
      • 2 Insert the memory-riser blank firmly into the card guide until it is fully seated.
      • 3 Close the system. See "Closing the System" on page 90.
      • 4 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
    • Removing a Memory Riser
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Press the release button on the memory riser to release the handle.
      • 4 Grasp the handle and lift the memory riser out of the system.
      • 5 Install a memory-riser blank. See "Installing a Memory-Riser Blank" on page 100.
      • 6 Close the system. See "Closing the System" on page 90.
      • 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • Figure 3-7. Removing and Installing a Memory Riser
    • Installing a Memory Riser
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blank. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Align the memory riser with the slots on the memory-riser guide and the cooling fan assembly.
      • 5 Insert the memory riser firmly into the card guide until it is fully seated.
      • 6 Press down on the handle until it clicks into place.
      • 7 Close the system. See "Closing the System" on page 90.
      • 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
    • Installing Memory Modules
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 4 Pull the release tab and lift the memory module cover in the direction of the arrow.
      • Figure 3-8. Removing and Installing the Memory Module Cover
        • 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-9.
      • Figure 3-9. Installing and Removing a Memory Module
        • 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.
        • 7 Press down on the memory module with your thumbs to lock the memory module into the socket.
        • 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules. See Table 3-1 and Table 3-2.
        • 9 Close the memory module cover.
        • 10 Install the memory risers. See "Installing a Memory Riser" on page 101.
        • 11 Close the system. See "Closing the System" on page 90.
        • 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
        • 13 Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
        • 14 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 13 of this procedure to ensure that the memory modules are firmly seated in their sockets.
        • 15 Run the system memory test in the system diagnostics. See "Running the Embedded System Diagnostics" on page 194.
    • Removing Memory Modules
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 4 Press the tabs in the direction of the arrows and lift the memory module cover.
      • 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-9.
      • 6 Close the memory module cover.
      • 7 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system and peripherals to their power sources, and turn them on.
    • Removing the Memory-Riser Guide
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 5 Press the tabs in the direction of the arrows and lift the memory-riser guide out of the system.
      • Figure 3-10. Removing or Installing the Memory-Riser Guide
    • Installing the Memory-Riser Guide
      • 1 Align the memory-riser guide with the slots on the chassis.
      • 2 Lower the memory-riser guide into the system until the tabs click into place.
      • 3 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 4 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 5 Close the system. See "Closing the System" on page 90.
      • 6 Reconnect the system and peripherals to their power sources, and turn them on.
  • Hard Drives
    • Removing a Hard-Drive Blank
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
      • 2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 3 Press the release tab and slide the drive blank out until it is free of the drive bay. See Figure 3-11.
      • Figure 3-11. Removing or Installing a Hard-Drive Blank
    • Installing a Hard-Drive Blank
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Insert the drive blank into the drive bay until the blue release tab clicks into place.
      • 3 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
    • Removing a Hard Drive
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your controller documentation for information about hot-swap drive removal.
      • 3 Open the drive carrier release handle to release the drive. See Figure 3-12.
      • 4 Slide the hard drive out until it is free of the drive bay.
      • 5 Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive Blank" on page 108.
      • 6 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
      • Figure 3-12. Removing and Installing a Hard Drive
    • Installing a Hard Drive
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 If a drive blank is present in the bay, remove it. See "Removing a Hard- Drive Blank" on page 108.
      • 3 Press the button on the front of the drive carrier and open the handle.
      • 4 Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
      • 5 Close the handle to lock the drive in place.
    • Removing a Hard Drive From a Hard-Drive Carrier
      • Figure 3-13. Removing or Installing a Hot-Swap Hard Drive Into a Drive Carrier
    • Installing a Hard Drive Into a Drive Carrier
      • 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-13.
      • 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier.
      • 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
  • Optical Drive
    • Removing an Optical Drive
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 If applicable, remove the memory risers H, G, and D. See "Removing a Memory Riser" on page 100. For the location of memory risers H, G, and D on the system, see Figure 3-5.
      • 5 Disconnect the power/data cable from the back of the drive.
      • 6 To remove the drive, press down and push the blue release tab toward the front of the system. See Figure 3-14.
      • 7 Slide the optical drive out of the system until it is free of the drive bay.
      • 8 If you are not adding a new optical drive, install the optical drive insert.
      • 9 If applicable, install the memory risers H, G, and D. See "Installing a Memory Riser" on page 101.
      • 10 Close the system. See "Closing the System" on page 90.
      • 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • 12 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
      • Figure 3-14. Removing the Optical Drive
    • Installing an Optical Drive
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 If applicable, remove the memory risers H, G, and D. See "Removing a Memory Riser" on page 100.
      • 5 Slide the optical drive into the optical drive bay until the blue release tab snaps into place. See Figure 3-14.
      • 6 Connect the power/data cable to the back of the drive.
      • 7 If not already done, connect the power cable to SATA_PWR and the interface cable to SATA_A connector on the system board. See Figure 6-1.
      • 8 If applicable, install the memory risers H, G, and D. See "Installing a Memory Riser" on page 101. For the location of memory risers H, G, and D on the system, see Figure 3-5.
      • 9 Close the system. See "Closing the System" on page 90.
      • 10 Reconnect the system and peripherals to their electrical outlets.
      • 11 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
  • Cooling Fans
    • Removing a Cooling Fan
      • 1 Open the system. See "Opening the System" on page 89.
      • 2 Press the release tabs toward each other and lift the fan out of the fan assembly. See Figure 3-15.
      • Figure 3-15. Removing and Installing a Cooling Fan
    • Installing a Cooling Fan
      • 1 Align the connector on the fan with the connector on the system board.
      • 2 Lower the fan into the fan assembly until the release tabs snap into place. See Figure 3-15.
      • 3 Close the system. See "Closing the System" on page 90.
    • Removing the Cooling Fan Assembly
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 5 Remove the fans from the cooling fan assembly. See "Removing a Cooling Fan" on page 115.
      • 6 Pull the blue release tabs in the direction of the arrows to release the handles on the cooling fan assembly. See Figure 3-16.
      • 7 Grasp the handles and lift the cooling fan assembly out of the system. See Figure 3-16.
      • Figure 3-16. Removing and Installing the Fan Assembly
    • Installing the Cooling Fan Assembly
      • 1 Align the tabs on the cooling fan assembly with the slots on the system. See Figure 3-16.
      • 2 Insert the cooling fan assembly into the system and lower the handles to lock it in place.
      • 3 Install the cooling fans. See "Installing the Cooling Fan Assembly" on page 119.
      • 4 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 5 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 6 Close the system. See "Closing the System" on page 90.
      • 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Internal USB Memory Key
    • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
    • 2 Open the system. See "Opening the System" on page 89.
    • 3 Locate the USB connector on the system board.
    • 4 Insert the USB memory key into the USB connector. See Figure 3-17.
    • 5 Close the system. See "Closing the System" on page 90.
    • 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
    • 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
    • Figure 3-17. Removing and Installing a USB Memory Key
  • Integrated NIC Hardware Key
    • 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
    • 2 Open the system. See "Opening the System" on page 89.
    • 3 Locate the iSCSI_KEY connector on the system board. See Figure 6-1.
    • 4 Insert the NIC hardware key into the connector onto the board. See Figure 3-18.
    • Figure 3-18. Removing or Installing a NIC Hardware Key
      • 5 Close the system. See "Closing the System" on page 90.
      • 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Expansion Cards and Expansion-Card Riser
    • Expansion Card Installation Guidelines
      • Table 3-3. Expansion-Card Installation Order
    • Installing an Expansion Card
      • 1 Unpack the expansion card and prepare it for installation.
      • 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Open the expansion-card latch and remove the filler bracket. See Figure 3-19.
      • 5 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector.
      • 6 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
      • 7 Close the expansion-card latch. See Figure 3-19.
      • 8 If applicable, install the screw to secure the expansion card to the system.
      • Figure 3-19. Installing or Removing an Expansion Card
        • 9 If applicable, connect any cables to the expansion card.
        • 10 Close the system. See "Closing the System" on page 90.
        • 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
        • 12 Install any device drivers required for the card as described in the documentation for the card.
    • Removing an Expansion Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, disconnect all the cables from the card.
      • 4 If applicable, remove the screw that secures the expansion card to the system.
      • 5 To remove the expansion card, open the expansion-card latch. See Figure 3-19.
      • 6 Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.
      • 7 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
    • Installing an Expansion-Card Riser
      • 1 Unpack the expansion-card riser and prepare it for installation.
      • 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Pull the latch toward the front of the system and lift the expansion-card panel out of the system. See Figure 3-20.
      • 5 To add expansion cards on the expansion-card riser, press the tabs toward each other and open the expansion-card latch. See Figure 3-21.
      • 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the connector on the expansion-card riser.
      • 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
      • 8 Close the expansion-card latch.
      • 9 Align the expansion-card riser with the slots on the chassis. See Figure 3-22.
      • 10 Lower the expansion-card riser until the riser is fully seated in the connector and the latch clicks into place. See Figure 3-22.
      • 11 Close the system. See "Closing the System" on page 90.
      • 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • 13 Install any device drivers required for the card as described in the documentation for the card.
      • Figure 3-20. Removing and Installing the Panel
      • Figure 3-21. Removing and Installing an Expansion Card in an Expansion-Card Riser
      • Figure 3-22. Removing and Installing an Expansion-Card Riser
    • Removing an Expansion-Card Riser
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 To remove the expansion-card riser, press the release tabs toward each other and lift the expansion-card riser out of the system. See Figure 3-22.
      • 4 Press the tabs toward each other and open the expansion-card latch. See Figure 3-21.
      • 5 Grasp the expansion-card by its edges, and carefully remove it from the expansion-card connector on the riser.
      • 6 If you are removing the expansion-card riser permanently, install the panel in the system. See Figure 3-20.
      • 7 Close the system. See "Closing the System" on page 90.
      • 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • I/O Card
    • Removing the I/O Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 If applicable, disconnect the external cables connected to the I/O card.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Grasp the card by its edges and lift the card to remove it from the I/O card connector. See Figure 3-1 for the location of the I/O card in the system.
      • 5 If applicable, remove the internal dual SD module. See "Removing the Internal Dual SD Module" on page 138.
      • 6 If applicable, remove the iDRAC6 enterprise card. See "Removing an iDRAC6 Enterprise Card" on page 137.
      • Figure 3-23. Removing and Installing the I/O Card
    • Installing the I/O Card
      • 1 If applicable install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 135.
      • 2 If applicable, install the internal dual SD module. See "Installing the Internal Dual SD Module" on page 140.
      • 3 Holding the card by its edges, position the card so that the card-edge connector aligns with the I/O card connector.
      • 4 Insert the card-edge connector firmly into the I/O card connector until the card is fully seated.
      • 5 Close the system. See "Closing the System" on page 90.
      • 6 If applicable, reconnect the external cables to the I/O card.
      • 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • iDRAC6 Enterprise Card (Optional)
    • Installing an iDRAC6 Enterprise Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the I/O card.
      • 5 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-24.
      • Figure 3-24. Installing or Removing an iDRAC6 Enterprise Card (Optional)
        • 6 Install the I/O card. See "Installing the I/O Card" on page 134.
        • 7 Close the system. See "Closing the System" on page 90.
        • 8 Reconnect the system and peripherals to their power sources, and turn them on.
    • Removing an iDRAC6 Enterprise Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 If applicable, disconnect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel. See Figure 1-3.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 5 If applicable, remove the VFlash media card from the iDRAC6 Enterprise Card. See "Removing a VFlash Media Card" on page 138.
      • 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
      • 7 Install the plastic filler plug over the port on the I/O card.
      • 8 Install the I/O card. See "Installing the I/O Card" on page 134.
      • 9 Close the system. See "Closing the System" on page 90.
      • 10 Reconnect the system and peripherals to their power sources, and turn them on.
  • VFlash Media (Optional)
    • Installing a VFlash Media Card
      • 1 Locate the VFlash media slot at the back corner of the system.
      • 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
      • 3 Press inward on the card to lock it into the slot.
    • Removing a VFlash Media Card
  • Internal Dual SD Module (Optional)
    • Removing the Internal Dual SD Module
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the SD card(s). See "Removing an Internal SD Card" on page 141.
      • 4 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 5 Disconnect the SD module cable.
      • 6 Pull back slightly on the tabs at the edge of the card and gently lift the edge of the card off of the retention standoffs.
      • 7 Install the I/O card. See "Installing the I/O Card" on page 134.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system and peripherals to their power sources, and turn them on.
      • Figure 3-25. Removing and Installing the Internal Dual SD Module
    • Installing the Internal Dual SD Module
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 4 Align the card with the plastic retention standoffs on the I/O card, and lower the card into place. See Figure 3-24.
      • 5 Connect the SD module cable to the connector on the I/O card.
      • 6 Install the I/O card. See "Installing the I/O Card" on page 134.
      • 7 If applicable, install the SD card(s). See "Installing an Internal SD Card" on page 141.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system and peripherals to their power sources, and turn them on.
  • Internal SD Card (Optional)
    • Installing an Internal SD Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Locate the SD card connector on the internal dual SD module. With the label side facing up, insert the contact-pin end of the card into the slot.
      • 4 Press the card into the card slot to lock it into place.
      • 5 Close the system. See "Closing the System" on page 90.
      • 6 Reconnect the system and peripherals to their power sources, and turn them on.
    • Removing an Internal SD Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Locate the SD card slot on the internal dual SD module and press inward on the card to release it from the slot and remove the card.
      • 4 Close the system. See "Closing the System" on page 90.
      • 5 Reconnect the system and peripherals to their power sources, and turn them on.
  • Integrated Storage Controller Card
    • Removing the Integrated Storage Controller Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 4 Disconnect the cables connected to the storage controller card. See Figure 3-1 for the location of the integrated storage controller card in the system.
      • 5 Grasp the card by its edges and lift the card to remove it from the connector on the system board.
      • 6 Install the I/O card. See "Installing the I/O Card" on page 134
      • 7 Close the system. See "Closing the System" on page 90.
      • 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • Figure 3-26. Installing the Integrated Storage Controller Card
    • Installing the Integrated Storage Controller Card
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 Remove the I/O card. See "Removing the I/O Card" on page 133.
      • 4 Hold the card by its edges and insert the card-edge connector firmly into the connector until the card is fully seated and the plastic card guides fit over the edges of the card.
      • 5 Connect the SAS data cable connector to the integrated storage controller card. See Figure 3-26.
      • 6 Route the SAS data cable through the clip on the card and through the channel on the inner side of the chassis.
      • 7 Attach the connector labeled "SAS A" to connector SAS A on the backplane, and attach the connector labeled "SAS B" to connector SAS B on the backplane. See Figure 3-26.
      • 8 Install the I/O card. See "Installing the I/O Card" on page 134.
      • 9 Close the system. See "Closing the System" on page 90.
      • 10 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • RAID Battery
    • Removing a RAID Battery
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 5 Remove the memory-riser guide. See "Removing the Memory-Riser Guide" on page 106.
      • 6 Pull back gently on the right edge of the battery carrier and lift the RAID battery from the battery carrier. See Figure 3-27.
      • 7 Disconnect the RAID battery cable from the RAID battery.
      • Figure 3-27. Removing or Installing the RAID Battery
    • Installing the RAID Battery
      • 1 Connect the battery cable to the integrated storage controller card.
      • 2 Route the battery cable/SAS A cable along the chassis wall.
      • 3 Connect the battery cable to the RAID battery.
      • 4 Insert the RAID battery into the battery carrier. See Figure 3-27.
      • 5 Install the memory-riser guide. See "Installing the Memory-Riser Guide" on page 107.
      • 6 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 7 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Processors
    • Removing a Processor
      • 1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system.
      • 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnect...
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 5 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117.
      • 7 Release one of the heat-sink release levers. See Figure 3-28.
      • 8 Wait 30 seconds for the heat sink to loosen from the processor.
      • 9 Release the other heat-sink release lever.
      • 10 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up).
      • Figure 3-28. Installing and Removing the Heat Sink
        • 11 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing ...
        • 12 Use the tab on the processor shield to rotate shield upward and out of the way. See Figure 3-28.
        • 13 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
      • Figure 3-29. Removing and Installing a Processor
    • Installing a Processor
      • 1 If you are adding a processor for the first time, remove the socket cover. See Figure 3-30.
      • Figure 3-30. Removing the Processor Socket Cover
        • 2 Remove the processor from the packing material by the processor’s edges only. Do not touch the bottom of the processor. Handle...
        • 3 Locate the pin 1 indicator on the system board socket.
        • 4 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator is shown as a triangle on the top of the processor. See Figure 3-29.
        • 5 Place the processor over the socket with each pin 1 aligned and level. See Figure 3-29.
        • 6 Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-29.
        • 7 Install the processor in the socket. Keep the processor level (see Figure 3-29) and insert it straight down into the socket. Allow the processor to float on the pins, allowing the processor shield to hold it in place.
        • 8 Verify that the processor is properly aligned and seated.
        • 9 Close the processor shield. See Figure 3-29.
        • 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-29.
        • 11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
        • 12 Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor.
        • 13 Place the heat sink on the processor. See Figure 3-28.
        • 14 Close the heat-sink release levers. See Figure 3-28.
        • 15 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 119.
        • 16 Install the memory risers. See "Installing a Memory Riser" on page 101.
        • 17 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
        • 18 Close the system. See "Closing the System" on page 90.
        • 19 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
  • Power Supplies
    • Table 3-4. Power Supply Redundancy Modes With a 10 Gb I/O Card
    • Table 3-5. Power Supply Redundancy Modes With a 1 GbE I/O Card
    • Removing a Power Supply
      • 1 Disconnect the power cable from the power source.
      • 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables.
      • 3 Pull the power supply straight out to release it from the power distribution board and clear the chassis.
      • Figure 3-31. Removing and Installing a Power Supply
    • Installing a Power Supply
      • 1 Verify that power supplies are the same type and have the same maximum output power.
      • 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 156.
      • 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-31.
      • 4 Connect the power cable to the power supply and plug the cable into a power outlet.
    • Removing the Power Supply Blank
    • Installing the Power Supply Blank
  • System Battery
    • Replacing the System Battery
      • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • Figure 3-32. Replacing the System Battery
        • 3 Locate the battery socket. See "System Board Connectors" on page 198.
        • 4 To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
        • 5 Press the battery toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector.
        • 6 To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector.
        • 7 Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector.
        • 8 Press the battery straight down into the connector until it snaps into place.
        • 9 Close the system. See "Closing the System" on page 90.
        • 10 Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.
        • 11 Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
        • 12 Enter the correct time and date in the System Setup program's Time and Date fields.
        • 13 Exit the System Setup program.
  • SAS Backplane
    • Removing the SAS Backplane
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Remove all hard drives. See "Removing a Hard Drive" on page 109.
      • 5 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 6 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 7 Disconnect the SAS data cable(s) and power cable from the backplane.
      • 8 If applicable, disconnect the power/data cable from the optical drive.
      • 9 Pull the blue release pin(s) and slide the backplane upwards.
      • 10 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis.
      • Figure 3-33. Removing and Installing a SAS Backplane
    • Installing the SAS Backplane
      • 1 Align the slots on the SAS backplane with the tabs on the chassis.
      • 2 Slide down the SAS backplane until the release pin snaps into place.
      • 3 Connect the SAS data cable(s) and power cable to the backplane.
      • 4 If applicable, connect the optical drive power/data cable.
      • 5 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 6 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 7 Install the hard drives in their original locations. See "Installing a Hard Drive" on page 110.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • 10 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
  • Power Distribution Board
    • Removing the Power Distribution Board
      • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Remove the power supplies from the system. See "Removing a Power Supply" on page 154.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 5 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117.
      • 7 Slide the board upwards and pull the board toward the front of the system until the tabs on the board are free from the securing slots on the chassis. See Figure 3-34.
      • Figure 3-34. Power Distribution Board
    • Replacing the Power Distribution Board
      • 1 Unpack the new power distribution board assembly.
      • 2 Align the tabs on the board with the slots on the chassis.
      • 3 Press the board into the connector until it is fully seated.
      • 4 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 119.
      • 5 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 6 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 7 Close the system. See "Closing the System" on page 90.
      • 8 Install the power supplies in the system. See "Installing a Power Supply" on page 155.
      • 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Control Panel Assembly
    • Removing the Control Panel Display Module
      • 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87.
      • 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • 3 Open the system. See "Opening the System" on page 89.
      • 4 Disconnect the display module cable from the control panel board.
      • 5 Using a knife or a small flat-blade screwdriver, insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward. See Figure 3-35.
      • 6 Bend the panel upward to access to the mounting screws.
      • 7 Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis.
      • 8 Remove the display module from the chassis cutout.
    • Installing the Control Panel Display Module
      • 1 Insert the display module into the chassis cutout and secure the module with the two Torx screws. See Figure 3-35.
      • 2 Attach the replacement panel to the front of the display module.
      • 3 Connect the display module cable to the control panel board.
      • 4 Close the system. See "Closing the System" on page 90.
      • 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • 6 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87.
      • Figure 3-35. Removing or Installing the Control Panel Assembly
    • Removing the Control Panel Board
      • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 5 Remove the memory-riser guide. See "Removing the Memory-Riser Guide" on page 106.
      • 6 Disconnect the cables connected to the control panel board.
      • 7 Using a T10 Torx driver, remove the three screws that secure the control panel board to the chassis. See Figure 3-35.
      • 8 Using a T8 Torx driver, remove the screw that secures the control panel board on the front of the system. See Figure 3-35.
      • 9 Slide the control panel assembly toward the back of the system and take it out.
    • Installing the Control Panel Board
      • 1 Align the screw holes on the control panel board with the holes on the chassis.
      • 2 Using a T10 Torx driver, replace the screws that secure the control panel board to the chassis. See Figure 3-35.
      • 3 Using a T8 Torx driver, replace the screw that secures the control panel board on the front of the system. See Figure 3-35.
      • 4 Connect all the cables to the control panel board.
      • 5 Install the memory-riser guide. See "Installing the Memory-Riser Guide" on page 107.
      • 6 Install the memory risers. See "Installing a Memory Riser" on page 101.
      • 7 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 8 Close the system. See "Closing the System" on page 90.
      • 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • System Board
    • Removing the System Board
      • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • 2 Open the system. See "Opening the System" on page 89.
      • 3 If applicable, remove the memory-riser blanks. See "Removing a Memory- Riser Blank" on page 99.
      • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
      • 5 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117.
      • 6 Remove the power supply(s). See "Removing a Power Supply" on page 154.
      • 7 Remove all expansion cards, the I/O card, and the integrated storage controller card. See "Removing an Expansion Card" on page 127, "Removing the I/O Card" on page 133, and "Removing the Integrated Storage Controller Card" on page 142.
      • 8 If applicable, remove the USB key from the system board. See "Internal USB Memory Key" on page 119.
      • 9 If applicable, remove the NIC hardware key from the system board. See "Integrated NIC Hardware Key" on page 122.
      • 10 Remove the processor(s). See "Removing a Processor" on page 147.
      • 11 Remove the power distribution board. See "Removing the Power Distribution Board" on page 160.
      • 12 Disconnect all cables from the system board.
      • 13 Loosen the thumbscrew that secures the system board to the chassis.
      • 14 Pull the blue release pin and slide the system board toward the front of the system.
      • 15 Grasp the system board using the handle and the card guides. Angle the system board toward the front of the system and lift the board out of the chassis.
      • Figure 3-36. Removing and Installing the System Board
    • Installing the System Board
      • 1 Unpack the new system board.
      • 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 3-36.
      • 3 Using the handle and the card guide, lower the system board into the chassis.
      • 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.
      • 5 Push the system board toward the back of the chassis until the board clicks into place.
      • 6 Tighten the thumbscrew that secures the system board to the chassis.
      • 7 Connect all the cables to the system board.
      • 8 Install the power distribution board. See "Replacing the Power Distribution Board" on page 162.
      • 9 Transfer the processors to the new system board. See "Removing a Processor" on page 147 and "Installing a Processor" on page 151.
      • 10 If applicable, install the NIC hardware key on the system board. See "Integrated NIC Hardware Key" on page 122.
      • 11 If applicable, install the internal USB key on the system board. See "Internal USB Memory Key" on page 119.
      • 12 Install all expansion cards, the I/O card, and the integrated storage controller card. See "Installing an Expansion Card" on page 125, "Installing the I/O Card" on page 134, and "Installing the Integrated Storage Controller Card" on page 144.
      • 13 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 119.
      • 14 Install the memory risers in the same locations on the new board. See "Installing a Memory Riser" on page 101.
      • 15 If applicable, install the memory-riser blanks. See "Installing a Memory- Riser Blank" on page 100.
      • 16 Close the system. See "Closing the System" on page 90.
      • 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
      • 4
• Troubleshooting Your System
  • Safety First-For You and Your System
  • Troubleshooting System Startup Failure
  • Troubleshooting External Connections
  • Troubleshooting the Video Subsystem
    • 1 Check the system and power connections to the monitor.
    • 2 Check the video interface cabling from the system to the monitor.
    • 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector.
    • 4 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
  • Troubleshooting a USB Device
    • 1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For other USB devices, go to step 2.
      • a Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
      • b Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
      • c Replace the keyboard/mouse with another working keyboard/mouse.
    • 2 Power down all attached USB devices and disconnect them from the system.
    • 3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 70.
    • 4 Reconnect and power on each USB device one at a time.
    • 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device.
  • Troubleshooting a Serial I/O Device
    • 1 Turn off the system and any peripheral devices connected to the serial port.
    • 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
    • 3 Turn off the system and the serial device, and swap the device with a comparable device.
    • 4 Turn on the system and the serial device.
  • Troubleshooting a NIC
    • 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
    • 2 Restart the system and check for any system messages pertaining to the NIC controller.
    • 3 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 21.
    • 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
    • 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 70.
    • 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device.
    • 7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
  • Troubleshooting a Wet System
    • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 2 Open the system. See"Opening the System" on page 89.
    • 3 Disassemble components from the system. See "Installing System Components" on page 85.
    • 4 Let the system dry thoroughly for at least 24 hours.
    • 5 Reinstall the components you removed in step 3.
    • 6 Close the system. See "Closing the System" on page 90.
    • 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
    • 8 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
  • Troubleshooting a Damaged System
    • 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 2 Open the system. See "Opening the System" on page 89.
    • 3 Ensure that the following components are properly installed:
    • 4 Ensure that all cables are properly connected.
    • 5 Close the system. See "Closing the System" on page 90.
    • 6 Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 194.
  • Troubleshooting the System Battery
    • 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
    • 2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
    • 3 Reconnect the system to the electrical outlet and turn on the system.
    • 4 Enter the System Setup program.
  • Troubleshooting Power Supplies
    • 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 22.
    • 2 Reseat the power supply by removing and reinstalling it. See "Removing a Power Supply" on page 154 and "Installing a Power Supply" on page 155.
    • 3 If the problem persists, see "Getting Help" on page 203.
  • Troubleshooting System Cooling Problems
    • Troubleshooting a Fan
      • 1 Open the system. See "Opening the System" on page 89.
      • 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software.
      • 3 Remove and reseat the fan. See "Removing a Cooling Fan" on page 115 and "Installing a Cooling Fan" on page 116.
      • 4 If the problem is not resolved, install a new fan. See "Removing a Cooling Fan" on page 115 and "Installing a Cooling Fan" on page 116.
  • Troubleshooting System Memory
    • 1 If the system is operational, run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
    • 2 If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.
    • 3 Turn on the system and attached peripherals and note the messages on the screen.
    • 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 67. Make any changes to the memory settings, if needed.
    • 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 6 Open the system. See "Opening the System" on page 89.
    • 7 Remove the memory risers. See "Removing a Memory Riser" on page 100.
    • 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 92.
    • 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 102.
    • 10 Install the memory risers. See "Installing a Memory Riser" on page 101.
    • 11 Close the system. See "Closing the System" on page 90.
    • 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
    • 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 67.
    • 14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
    • 15 Open the system. See "Opening the System" on page 89.
    • 16 Remove the memory risers. See "Removing a Memory Riser" on page 100.
    • 17 To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity. See "Installing Memory Modules" on page 102.
    • 18 Install the memory risers. See "Installing a Memory Riser" on page 101.
    • 19 Close the system. See "Closing the System" on page 90.
    • 20 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
    • 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
    • 22 If the memory problem is still indicated, repeat step 14 through step 19 for each memory module installed.
  • Troubleshooting an Internal USB Key
    • 1 Enter the System Setup program and ensure that the internal USB key port is enabled. See "Integrated Devices Screen" on page 70.
    • 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 3 Open the system. See "Opening the System" on page 89.
    • 4 Locate the USB key and reseat it. See "Internal USB Memory Key" on page 119.
    • 5 Close the system. See "Closing the System" on page 90.
    • 6 Turn on the system and attached peripherals and check if the USB key is functioning.
    • 7 If the problem is not resolved, repeat step 2 and step 3.
    • 8 Insert a different USB key that you know works properly.
    • 9 Close the system. See "Closing the System" on page 90.
    • 10 Turn on the system and attached peripherals and check if the USB key is functioning.
  • Troubleshooting an Internal SD Card
    • 1 Enter the System Setup program and ensure that the internal SD card port is enabled. See "Integrated Devices Screen" on page 70.
    • 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
    • 3 Open the system. See "Opening the System" on page 89.
    • 4 Reseat the SD module cable. See "Installing the Internal Dual SD Module" on page 140.
    • 5 If SD card 1 has failed, remove the card from the SD1 slot. See "Removing an Internal SD Card" on page 141. If SD card 2 has failed, install a new SD card and proceed to step 8.
    • 6 Insert the card present in the SD2 slot into the SD1 slot. See "Removing an Internal SD Card" on page 141 and "Installing an Internal SD Card" on page 141.
    • 7 Insert the new SD card into the SD2 slot.
    • 8 Close the system. See "Closing the System" on page 90.
    • 9 Turn on the system and attached peripherals and check if the SD card is functioning.
    • 10 Insert a different SD card that you know works properly.
    • 11 Close the system. See "Closing the System" on page 90.
    • 12 Turn on the system and attached peripherals and check if the SD card is functioning.
  • Troubleshooting an Optical Drive
    • 1 If applicable, remove the bezel. See "Removing the Front Bezel" on page 87.
    • 2 Try using a different CD or DVD.
    • 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive's SATA port are enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
    • 4 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
    • 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 6 Open the system. See "Opening the System" on page 89.
    • 7 Ensure that the interface cable is securely connected to the optical drive and to the system board. See "Optical Drive" on page 112.
    • 8 Ensure that a power cable is properly connected to the drive.
    • 9 Close the system. See "Closing the System" on page 90.
    • 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
  • Troubleshooting a Tape Backup Unit
    • 1 Ensure that the tape drive is turned on.
    • 2 Try using a different tape cartridge.
    • 3 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
    • 4 Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card.
    • 5 For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminat...
    • 6 Run the appropriate online diagnostics tests. See "Using Online Diagnostics" on page 193.
    • 7 Reinstall the tape-backup software as instructed in the tape-backup software documentation. See your tape documentation for information about reinstalling the software and troubleshooting the tape drive.
  • Troubleshooting a Hard Drive
    • 1 Run the appropriate online diagnostics test. See "Using Online Diagnostics" on page 193.
    • 2 If applicable, remove the bezel. See "Removing the Front Bezel" on page 87.
    • 3 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps.
      • a Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS controller.
      • b Ensure that the hard drive(s) have been configured correctly for the RAID array.
      • c Take the hard drive offline and reseat the drive. See "Removing a Hard Drive" on page 109.
      • d Exit the configuration utility and allow the system to boot to the operating system.
    • 4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.
    • 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
  • Troubleshooting a Storage Controller
    • 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
    • 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 63.
    • 3 Restart the system and press the applicable key sequence to enter the configuration utility program:
    • 4 Check the configuration settings, make any necessary corrections, and restart the system.
    • 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
    • 6 Open the system. See "Opening the System" on page 89.
    • 7 Ensure that the controller card is firmly seated into the system board connector. See "Integrated Storage Controller Card" on page 142.
    • 8 If you have a PERC controller with a battery-backed cache, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated.
    • 9 Verify that the cable connections between the SAS backplane and the integrated storage controller are correct. See "Installing the Integrated Storage Controller Card" on page 144 and Figure 6-2.
    • 10 Close the system. See "Closing the System" on page 90.
    • 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
  • Troubleshooting Expansion Cards
    • 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
    • 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 3 Open the system. See "Opening the System" on page 89.
    • 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines. See "Expansion Card Installation Guidelines" on page 123.
    • 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 125.
    • 6 Close the system. See "Closing the System" on page 90.
    • 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
    • 8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 9 Open the system. See "Opening the System" on page 89.
    • 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 127.
    • 11 Close the system. See "Closing the System" on page 90.
    • 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
    • 13 Run the appropriate online diagnostic test.
    • 14 For each expansion card you removed in step 10, perform the following steps:
      • a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
      • b Open the system. See "Opening the System" on page 89.
      • c Reinstall one of the expansion cards.
      • d Close the system. See "Closing the System" on page 90.
      • e Run the appropriate diagnostic test.
  • Troubleshooting the Processors
    • 1 Run the appropriate online diagnostics test. See "Using Online Diagnostics" on page 193.
    • 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    • 3 Open the system. See "Opening the System" on page 89.
    • 4 Remove the memory risers. See "Removing a Memory Riser" on page 100.
    • 5 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117.
    • 6 Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 147.
    • 7 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 119.
    • 8 Install the memory risers. See "Installing a Memory Riser" on page 101.
    • 9 Close the system. See "Closing the System" on page 90.
    • 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
    • 11 Run the appropriate online diagnostic test.
    • 12 Open the system. See "Opening the System" on page 89.
    • 13 Remove the memory risers. See "Removing a Memory Riser" on page 100.
    • 14 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117.
    • 15 If your system has four processors, remove all processors except for processor 1 and processor 2. See "Installing a Processor" on page 151.
    • 16 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 119.
    • 17 Install the memory risers. See "Installing a Memory Riser" on page 101.
    • 18 Close the system. See "Closing the System" on page 90.
    • 19 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
    • 20 Run the appropriate online diagnostic test.
    • 5
• Running the System Diagnostics
  • Using Online Diagnostics
  • Embedded System Diagnostics Features
  • When to Use the Embedded System Diagnostics
  • Running the Embedded System Diagnostics
    • 1 As the system boots, press <F10>.
    • 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane.
  • System Diagnostics Testing Options
  • Using the Custom Test Options
    • Selecting Devices for Testing
    • Selecting Diagnostics Options
    • Viewing Information and Results
      • 6
• Jumpers and Connectors
  • System Board Jumper
    • Table 6-1. System Board Jumper Settings
  • System Board Connectors
    • Figure 6-1. System Board Connectors
    • Table 6-2. System Board Jumpers and Connectors
  • SAS Backplane Board Connectors
    • Figure 6-2. x16 SAS Backplane Board Connectors
    • Figure 6-3. x4 SAS Backplane Board Connectors
  • Disabling a Forgotten Password
    • 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
    • 2 Open the system. See "Opening the System" on page 89.
    • 3 Remove the jumper plug from the password jumper.
    • 4 Close the system.
    • 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
    • 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
    • 7 Open the system. See "Closing the System" on page 90.
    • 8 Install the jumper plug on the password jumper.
    • 9 Lower the memory module shroud.
    • 10 Close the system.
    • 11 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
    • 12 Assign a new system and/or setup password.
    • 7
• Getting Help
  • Contacting Dell
    • 1 Visit support.dell.com.
    • 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
    • 3 Click Contact Us on the left side of the page.
    • 4 Select the appropriate service or support link based on your need.
    • 5 Choose the method of contacting Dell that is convenient for you.
• Index