Troubleshooting a storage controller – Dell PowerEdge R715 User Manual
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Troubleshooting Your System
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5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on
page 55.
If the problem persists, see "Troubleshooting a Storage Controller" on
Troubleshooting a Storage Controller
NOTE:
When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for PERC controller
See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION:
Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that
came with the product.
5 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6 Open the system. See "Opening the System" on page 78.
7 Ensure that the controller card is firmly seated into the system board
connector. See "VFlash Media (Optional)" on page 121.
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