FaxBack NET SatisFAXtion 9.0 - Fax Server Manual - Manual (Page 20)

NET SatisFAXtion records the other fax device’s CSID in its transaction log.
CSID is up to 20 characters long and can include letters, numbers, spaces and symbols. It is a good idea
to set CSID to either your main fax line, a contact phone number, or your company name so that
recipients can identify the sender. CSID cannot be blank.
CSID is initially configured during installation or ‘Re­Detect Fax Devices’. You can configure CSID
afterwards in the ‘Change Server Settings’ utility, located at Start ⇨ Programs ⇨ NET SatisFAXtion ⇨
Change Server Settings. Click on the ‘Fax Hardware Settings’ button and change to the General tab.
Click the Change button next to CSID, enter your CSID, and click OK when finished.
2.2.1.3 Fax Speed
Fax speed is controlled by three things: the maximum speed the sender supports, the maximum speed
the receiver supports, and what speed the phone lines and telephone network can support. The lowest
of these three speeds will be used. For example, if the sender supports speeds up to 14,400, the
receiver supports speeds up to 12,000, but the line can only support 9600, the fax will be sent at 9600.
There are two common reasons to change the allowed fax speed:
● Prevent Slow Faxes: At the lower speeds faxes can take an unusually long time to send or
receive. It is useful to increase the minimum allowed speed to 9600 to disallow faxes from using
very slow speeds. If the line quality is poor enough that the fax cannot be sent or received at
9600, it will fail instead of using lower speeds.
● Troubleshooting Poor Line Quality: If line quality is poor and many faxes are failing with
communication errors, success rate may be slightly improved by decreasing the maximum
allowed fax speed to 9600.
You can configure the speeds allowed for sending and receiving in the ‘Change Server Settings’ utility,
located at Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Change Server Settings. Click on the ‘Fax Hardware
Settings’ button. Select a port and click Advanced.
2.2.2 Voice over IP (VoIP)
Licensing: Voice over IP requires the IPFax feature.
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