FaxBack NET SatisFAXtion 9.0 - Fax Server Manual - Manual (Page 44)

Note that group Autoprint, user Export and cover sheets are not contained in these files.
2.5 Inbound Faxes
When the fax server receives a fax, it stores it in the Inbox (Receive Queue). From there it will be routed
to clients based on information received with the fax such as which physical fax port it was received on
(line routing) or the dialed phone number (DID routing).
Additional operations on faxes such as Exporting them or Autoprinting them are not truly “routing” and so
have different mechanisms to indicate which faxes should be Exported or Autoprinted. Refer to their own
sections, below.
All Routing information is stored in the User or Group configuration, accessible from the Administration
program’s User Administration section. See 2.4 Managing Users and Groups for more information.
In order for the fax server to automatically route there must be enough information when the fax is
received to uniquely identify a single user or a single group. For example, this means you can only assign
a single phone number to one user or to one group.
Line Sharing: Sharing phone lines between NET SatisFAXtion and another device is not supported. Line
sharing can cause numerous problems including garbled or incomplete faxes, failed fax transmissions and
lost or misdirected faxes.
2.5.1 Routing Methods
Not all fax devices can perform all methods of routing. Be sure to check the capabilities of your
device.
2.5.1.1 Manual Routing
Manual routing is the simplest form of routing, and is only used when there isn’t enough information to
route to a unique user or group. With manual routing, the only way faxes get delivered to users is when
a Router or Supervisor level user uses the Administration program to view each fax, make a decision
about who it should go to, and forwards the fax to a user or group.
To manually forward, run the Administration program and log in. Go to the Inbox (Received Queue)
using the View ⇨ Inbox menu. You will see a list of unrouted faxes. Double­click on one of the faxes and
you will see the first page of the fax in the bottom pane. Note that if you are logging in as a Router level
user, you will only be able to see the first page. Once you have made a decision who to route the fax to,
right­click on it and click Forward. A window will open listing all groups and users. Select the group or
user to route the fax to (multiple users can be selected by holding down the Control key). Click Forward.
The fax will leave the Inbox. Repeat this process until the Inbox is empty, and be sure to check the
Inbox frequently to route any new faxes that are received.
2.5.1.2 Line Routing
Note that line routing is only possible using Brooktrout analog boards, Mainpine and Class 1/Class 2
modems. It is not used with PRI/T1 or VoIP fax devices. AudioCodes MediaPacks can emulate line
routing with DID numbers per port. See 2.5.1.7.1. Emulating Line Routing for details.
Line routing is used when each physical phone line attached to your fax hardware has a unique phone
number. When a fax is received, it is immediately routed to the associated user or group. A user can
only be assigned a single phone line, but groups can be assigned multiples.
Since NET SatisFAXtion can’t automatically know which phone numbers belongs to which ports,
assigning phone lines can be tricky. The fax server will show you the names of the fax ports, not the
phone number of the line that’s plugged in. These names come from the modem and so may not even
be in the same order as the physical jacks on the card. The easiest way to determine which phone line
corresponds to which port name is by sending in a fax: when the fax is received, look in the
Administration program Inbox and scroll over to the Port column. That is the name of the port the fax
was received on.
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