FaxBack NET SatisFAXtion 9.0 - Fax Server Manual - Manual (Page 49)

Round Robin Routing
Round robin routing enables inbound faxes to be distributed amongst the group’s members
instead of every fax going to every user. The users will be cycled through from top to bottom.
You can optionally select a user to always get all messages for this group. This user need not be
a group member, and the user will always get its own copy of the fax.
By default only logged on users are routed to. If they do not have a client application running
and logged on, no faxes will be routed to that user. The “client” in this case refers specifically to
the FaxOut Client Suite’s Popup Notifier application, if the user has the Popup Notifier running
and logged on to the server then that user will receive round­robin faxes. This can be disabled
by checking the route messages to group members even if they are not logged on checkbox.
This feature does not currently work with the Microsoft Fax client or FMIS (these users are not
“logged on”).
2.5.3 Delivering Faxes to Clients
Once a fax is routed to a user, it must be delivered to the fax client.
2.5.3.1 Email
Licensing: This feature requires the EmailGateway feature (either POP3 or SMTP). To deliver faxes as
PDFs rather than TIFFs requires the PDFConverter feature.
When a user has a Routing Address, the fax server will actually forward the fax to the SMTPPost user,
which allows the SMTP Email Gateway or the POP3 Email Gateway to email the fax to that Routing
Address.
The email gateway will pick up the fax, then send it as an email to the configured mail server. The mail
server will then relay the fax to the user’s email inbox.
2.5.3.2 Microsoft Fax
When a user does not have a Routing Address, the fax will be delivered to that user, but remain in the
fax server’s Inbox until Microsoft Fax connects to the fax server and retrieves the faxes. Note that old
unclaimed faxes will not be aged out, they will remain on the server until claimed.
2.5.3.3 Fax Machine Integration Server
When a user does not have a Routing Address, the fax will be delivered to that user, but remain in the
fax server’s Inbox until FMIS connects to the fax server and retrieves the faxes. Since FMIS polls the fax
server frequently, faxes should be moved to FMIS in less than a minute.
2.5.3.4 Delivering to Both Email and Microsoft Fax
A single account can only deliver either to email or to Microsoft Fax. In order to deliver both ways, it is
necessary to create two accounts, and route to those accounts with a group. Create a group and assign
the DID to it. Create two users and place them in that group, giving one of those accounts a routing
address and leaving the other with no routing address. Configure the Microsoft Fax client to use the
account with no routing address.
2.5.3.5 Delivering to Both Email and Fax Machine Integration Server
A single account can only deliver either to email or to FMIS. In order to deliver both ways, it is necessary
to create two accounts, and route to those accounts with a group. Create a group and assign the DID to
it. Create two users and place them in that group, giving one of those accounts a routing address and
leaving the other with no routing address. Configure the FMIS to use the account with no routing
address.
2.5.4 Fax Export
Licensing: This feature requires the FaxExport feature. To export faxes as PDFs rather than TIFFs
requires the PDFConverter feature.
The Fax Export module is typically used for two purposes: to save all faxes for archiving, or to
integrate NET SatisFAXtion with some other system. Once the faxes are exported they are simply
files on disk — the fax server no longer manages them and they can be moved, renamed and
deleted as needed.
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