FaxBack NET SatisFAXtion 9.0 - Fax Server Manual - Manual (Page 65)

PDF Adobe Acrobat Reader
DOC Microsoft Word
XLS Microsoft Excel
JPEG Internet Explorer*
GIF Internet Explorer*
HTML Internet Explorer
* These file types need manual configuration to function properly.
Other applications will work, provided they support the “printto” action. See below for more information
about the “printto” action.
2.6.6.4 Troubleshooting Conversion Errors
The following graphic gives a conceptual overview of the document conversion process. This document
will describe each step in the conversion process, how to test each step, and how to correct errors
encountered.
IMPORTANT: Verify Log On Account ­These troubleshooting steps must be performed as the same
Windows user that NET SatisFAXtion runs as.
In order to determine which account the fax server service is running as, go to Start ⇨ Control Panel ⇨
Administrative Tools ⇨ Services. Find the NET SatisFAXtion service and double­click it. Go to the Log On
tab. The user listed under This account is the user you must log in as to perform any troubleshooting.
Determine File Types Submitted
It is important to understand which file types are being submitted to the server to be converted.
Get a copy of all files the user is submitting. If they are submitting faxes via email, be aware
that all images and backgrounds will also be seen by the server as attachments to be converted.
Determine which attachments are failing:
● First submit a fax with just “test” in the body. Remove all signatures, backgrounds, etc.
from the message. If this fails, the issue is with cover sheet conversion. Cover sheets
are RTF files.
● If just a cover sheet succeeds, then the issue is with one of the files being submitted.
Try to fax each one, one at a time. This will let you narrow down what file type is failing.
Call Application’s ‘PrintTo’ Action
Next, NET SatisFAXtion calls the “printto” function, instructing the application to print the
document to the “NET SatisFAXtion Document Conversion” printer. This can be manually
replicated by dragging­and­dropping your file onto a printer.
1. Open the folder that contains your file, or put the file on the desktop.
2. Click Start ⇨ Printers and Faxes to open that folder.
3. Choose a printer. Ideally, use a real printer if you have one installed, otherwise the NET
SatisFAXtion Document Conversion printer will work. Be aware that printing to the NET
SatisFAXtion Document Conversion printer will give you an error message indicating
"Only NET SatisFAXtion is allowed to print to this printer." This is correct behavior.
4. Drag and drop your file onto the printer's icon. This will call the “printto” action on the
file.
This should cause the document to print on the printer you dropped it onto. You will see the
following things happen:
1. The application that handles the file type will open.
2. The application will open the file.
3. The application will print.
4. The application will close the file.
5. The application may or may not close afterwards.
Make sure that there are no dialog boxes or other prompts that require user intervention. If the
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