Grass Valley iControl V.4.43 - Manual (Page 195)

iControl
User Guide
185
Figure 4-107
3. Enter a comment, such as your name or other information related to the clearing of the
incident.
4. Click OK.
The incident is cleared (the text for the incident entry turns gray).
Reopening an Incident
It is possible to unclear an incident, which will put it back in its resolved state. One reason for
doing this is to be able to further investigate a problem.
To reopen an incident
1. In Incident Log Viewer, search the database for the cleared incident you wish to reopen.
2. Right-click anywhere in the row corresponding to the incident and click Reopen.
The Reopen window appears.
3. Enter a comment, such as your name or other information related to the reopening of the
incident.
4. Click OK.
The incident is reopened (the text for the incident entry turns white).
Working with Incidents
The following example illustrates the life cycle of an incident. Let’s say you have noticed an
intermittent input signal loss on a particular card (an alarm keeps going from green to red and
back in iC Navigator or on a Web page). There could be a number of reasons for this: a problem
with the card itself, a faulty cable, or a problem further upstream in the signal path. Because
the error comes and goes, it may be difficult to diagnose. By treating the problem as an
incident, you can use iControl to track the series of associated events, and better manage the
process of diagnosing and resolving the root cause.
REQUIREMENTS
Make sure you meet the following conditions before beginning this procedure:
• You have opened iControl (see page 696 ).
• You have opened iC Navigator (see page 719 ).
• You have opened Incident Log Viewer (see page 724 ).