Grass Valley iControl V.4.43 - Manual (Page 199)

iControl
User Guide
189
Task 3: Attach a comment to the incident
To attach a comment to the incident
1. Right-click anywhere in the row corresponding to the incident and click Add comment.
The Add Comment window appears.
Figure 4-113
2. Enter a comment, such as a description of the incident or other relevant information.
3. Click OK.
The comment is saved to the incident log database.
Task 4: Escalate the incident
If the incident needs to be brought to the attention of another individual or group, iControl
allows you to designate the incident as escalated:
To escalate the incident
1. Right-click anywhere in the row corresponding to the incident and then click Escalate.
The Escalate window appears.
REQUIREMENT
Before beginning this procedure, make sure you have completed Task 2 (see "View the
incident details" , on page 187).
Note: You can attach more than one comment to an incident.
REQUIREMENT
Before beginning this procedure, make sure you have completed Task 3 (see "Attach a
comment to the incident" , on page 189).