SMA SUNNY HOME MANAGER - Manual (Page 114)

15 Troubleshooting SMA Solar Technology AG
114 HoMan_Portal-BA-en-17 User Manual
15 Troubleshooting
Commissioning / BLUETOOTH Connection / Speedwire Connection
Problem Cause and corrective measures
The PV System Setup Assistant
cannot find the
Sunny Home Manager with the
entered serial number and
registration ID. You may have entered the serial number or the registration ID
incorrectly.
Corrective measures:
• Ensure that the entries are correct.
It is possible that the Sunny Home Manager is not correctly
connected to the router.
Corrective measures:
• Ensure that the Sunny Home Manager is connected to the
router correctly (see the installation manual of the
Sunny Home Manager).
The Sunny Home Manager may not be able to establish a
connection to Sunny Portal, because DHCP is not activated on
your router.
or
The Sunny Home Manager may not be able to establish a
connection to Sunny Portal, because there is a proxy server in
your network.
Corrective measures:
• Establish the connection to Sunny Portal using the
Sunny Home Manager Assistant (see the installation
manual of the Sunny Home Manager).
The Sunny Home Manager is assigned to a different system in
Sunny Portal, e.g. if you have purchased a used
Sunny Home Manager.
Corrective measures:
• Perform a complete reset of the Sunny Home Manager
(see the installation manual of the Sunny Home Manager).
• If the problem continues, contact the previous owner and
request that they delete the Sunny Home Manager in
Sunny Portal.
or
• Contact the SMA Service Line.