Atmosphere, Limited warranty, User manual – Atlas Sound Atmosphere C-ZSV Zone, Source, and Volume Wall Controller (Black) User Manual
Page 79: Submit a warranty claim submit a return request
Atmosphere
User Manual
AtlasIED.com
TELEPHONE: (800) 876-3333
1601 JACK MCKAY BLVD.
ENNIS, TEXAS 75119 U.S.A.
– 79 –
Limited Warranty
All products manufactured by AtlasIED are warranted to the original dealer/installer, industrial or commercial purchaser to be free from defects in
material and workmanship and to be in compliance with our published specifications, if any. This warranty shall extend from the date of purchase for
a period of three years on all AtlasIED products, including SOUNDOLIER brand, and ATLAS SOUND brand products except as follows: one year on
electronics and control systems; one year on replacement parts; and one year on Musician Series stands and related accessories. Additionally, fuses
and lamps carry no warranty. AtlasIED will solely at its discretion, replace at no charge or repair free of charge defective parts or products when the
product has been applied and used in accordance with our published operation and installation instructions. We will not be responsible for defects
caused by improper storage, misuse (including failure to provide reasonable and necessary maintenance), accident, abnormal atmospheres, water
immersion, lightning discharge, or malfunctions when products have been modified or operated in excess of rated power, altered, serviced or installed
in other than a workman like manner. The original sales invoice should be retained as evidence of purchase under the terms of this warranty. All
warranty returns must comply with our returns policy set forth below. When products returned to AtlasIED do not qualify for repair or replacement
under our warranty, repairs may be performed at prevailing costs for material and labor unless there is included with the returned product(s) a written
request for an estimate of repair costs before any nonwarranty work is performed. In the event of replacement or upon completion of repairs, return
shipment will be made with the transportation charges collect.
EXCEPT TO THE EXTENT THAT APPLICABLE LAW PREVENTS THE LIMITATION OF CONSEQUENTIAL DAMAGES FOR PERSONAL INJURY, ATLASIED
SHALL NOT BE LIABLE IN TORT OR CONTRACT FOR ANY DIRECT, CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE ARISING OUT OF THE
INSTALLATION, USE OR INABILITY TO USE THE PRODUCTS. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING BUT
NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
AtlasIED does not assume, or does it authorize any other person to assume or extend on its behalf, any other warranty, obligation, or liability. This
warranty gives you specific legal rights and you may have other rights which vary from state to state.
Online Warranty Claim Processes
1) Warranty submissions are accepted at:
ype of return- Warranty Claim or Stock Return-
can be selected.
2) If already logged-in, navigate to this page by selecting “Support” and then “Warranty & Returns” from the top menu. If you aren’t logged into the
site, once the type of return is selected, you will be prompted to enter your login credentials. If you do not have a login, register on the site.
3) In order to file a Warranty Claim or Return, you will need:
A) A copy of the invoice/receipt of the purchased item
B) Date of purchase
C) The product name or SKU
D) The serial number for the item (if no serial number exists, enter N/A)
E) A brief description of the fault for the claim (for warranty claims)
4) Once all required fields are completed, select the “Submit Button”.
A) You will receive 2 emails:
1.
One with a confirmation of the submission
2. One with a case# for your reference should you need to contact us.
Please allow 2-3 business days for a response with a Return Authorization (RA) number and further instructions.
©2021
Atlas Sound LP
. T
he
Atlas
“Circle
A”
, Soundolier
, and
Atlas Sound are trademarks of
Atlas Sound L.P
. IED is a R
egistered
Trademark of Inno
vativ
e Electronic Designs LLC.
All rights reser
ved.
All other
Trademarks are propert
y of their respectiv
e o
wners. No endorsement is implied. Due to continual product de
velopment, specifications are subject to c
hange without notice.
ATS0
06332 R
evE 7/21