ARRIS DCT5100 Installation Manual - Manual (Page 16)

Introduction 1-5
DCT5100 Installation Manual
If You Need Help
If you need assistance while working with the DCT5100, contact the Motorola Technical
Response Center (TRC):
Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357)
Outside the U.S.A.: 1-215-323-0044
Online: http://www.motorola.com/broadband , click HTML/Modem Version, click
Customer Support, then click Web Support.
The TRC is open from 8 AM to 7 PM Eastern Time, Monday through Friday and 10 AM to 6 PM
Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a
call-back basis. Web Support offers a searchable solutions database, technical documentation,
and low priority issue creation/tracking 24 hours per day, 7 days per week.
Calling for Repairs
If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1 Pack the unit securely.
2 Enclose a note describing the exact problem
3 Enclose a copy of the invoice that verifies the warranty status.
4 Ship the unit PREPAID to the following address:
Motorola, Inc.
Attn: RSA #___________
5964 E. 14
th Street
Brownsville, TX 78521