ARRIS DCT5100 Installation Manual User Manual
Page 39
3-16
Installation
DCT5100 Installation Manual
Error
Code
Description
When error occurs
Action Required
Eb 09
Check failed
Reset within two minutes of a complete
software object download
No action required
because DCT5100
repeats software object
download process
Eb 10
SUDB recreation
After plugging the DCT5100 into an
electrical outlet to begin the boot cycle
None
Eb 11
Failed to lock OOB
frequency
After cycling twice through the OOB
frequencies (LED then displays
Eb 02
indicating the software object download
was unsuccessful)
Ensure proper cable
connections
Eb 12
No COAC message
received
After cycling twice through the OOB
frequencies (LED then displays
Eb 02
indicating the software object download
was unsuccessful)
Contact headend
operator
Eb 13
No DLC message
received
After cycling twice through the OOB
frequencies (LED then displays
Eb 02
indicating the software object download
was unsuccessful)
Contact headend
operator
Eb 14
Bad object type or class After the LED displays
dl,
indicating failed
during attempted download
Contact headend
operator
Eb15
No matching Platform
ID found
After cycling twice through the OOB
frequencies (LED then displays
Eb 02
indicating the software object download
was unsuccessful)
Contact headend
operator
Eb18
Object size mismatch
After the LED displays
dl,
indicating failed
during attempted download
Contact headend
operator
Eb19
Object size failed range
check
After the LED displays
dl,
indicating failed
during attempted download
Contact headend
operator
Eb20
Invalid SUDB pointer
After plugging the DCT5100 into an
electrical outlet to begin the boot cycle
None