ARRIS DCT5100 Installation Manual - Manual (Page 38)

Installation 3-15
DCT5100 Installation Manual
When multiple OOB frequencies are used, the DCT5100 pauses 40 seconds on each valid
frequency. The LED displays dl and a progress indicator, which identifies a software object
download. The progress indicator, or crawling ant, moves one position around the dl display
for each segment of download received. If the
dl stops moving up and down on the LED for
an extended period of time, contact the headend operator.
The progress indicator usually moves at a consistent rate as segment downloads are
received. If all the segments are retrieved in the first pass, the
EF , AU and FP messages are
displayed on the LED. If segments are dropped, the progress indicator appears to stall and
then inch forward after the dropped segments are retired.
When the progress indicator alternates between rapid and sluggish movement, this may
indicate that the stream is spinning too fast for existing plant conditions.
The LED displays
EF for up to 60 seconds when the software object download is complete
during flash erasure and then displays FP for up to 60 seconds during flash programming.
The DCT5100 is ready for initialization by the headend controller when the LED display is
blank. Verify that the DCT5100 is powered up or reset within two minutes of a completed
download.
Boot Cycle Error Codes
If hardware or software problems occur, the DCT5100 displays error codes on the LED display.
Table 3-2 is a list of error codes that can occur during boot cycle startup:
Table 3-2
Error codes at boot cycle startup
Error
Code Description When error occurs Action Required
Eb 01 Object failed validation After the LED displays
dl,
indicating
validation check failed
Contact headend
operator
Eb 02 Download time-out After cycling twice through the OOB
frequencies None
Eb 03 Flash erase failed After software object download complete
and
EF
is displayed
Replace DCT5100
Eb 04 Flash programming
failed After software object download complete
and
FP is displayed
Contact headend
operator
Eb 05 Invalid DLC frequency After the LED displays
dl,
indicating
validation check failed
Contact headend
operator
Eb 06 Hardware initialization
failed After plugging the DCT5100 into an
electrical outlet to begin the boot cycle Replace DCT5100
Eb 07 Object failed validation After software object download complete
and
FP
is displayed
After a successful software object
download and DCT5100 is reset
Contact headend
operator
No action required
because DCT5100
repeats software object
download process
Eb 08 Reserved None