Nortel Networks NN43001-106 - Manual (Page 174)

174 Activity Codes for Not Ready State
Feature operation
To enter an Activity Code in the Not Ready State:
Step Action
1 Press the Not Ready key. The Not Ready key lamp lights and the
Activity Code key lamp flashes.
2 Press the Activity key. The Activity key lamp lights steadily.
3 Enter the activity code.
Note: The * is used to delete one digit at a time. The # symbol
delete all the digits entered.
4 Press the Activity key. The activity code is sent to the system and
the Activity Code key lamp goes out. This completes the activity
code entry.
5 An ACD agent can enter multiple activity codes for each activity
completed during any Not Ready Session.
6 Repeat steps 2 - 4 until all tasks are entered.
7 Press the Not Ready key. The Not Ready key lamp goes out and
the agent is placed back into the ACD queue.
—End—
To use the Display key in the Not Ready State:
Step Action
1 The agent presses the Display key. The telephone display is cleared.
2 The agent presses the Activity key. The previously entered Activity
Code appears in the telephone display.
3 The agent presses the Display key twice (or presses the RLS key) to
display the time and date.
Note 1: If an activity code is not entered, the code configured in
Overlay 23 (the Not Ready Default code setting) is sent to the
system and the Activity Code Key lamp goes out.
Note 2: The ACCT message timestamp is set the first time the
Activity key is pressed.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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