Nortel Networks NN43001-106 - Manual (Page 336)

336 Attendant Recall with Splitting
Feature packaging
Attendant Recall with Splitting requires International Supplementary
Features (SUPP) package 131.
Feature implementation
There are no specific implementation procedures for this feature.
Feature operation
Normal Operation
The following events describe the normal operation whenever a call is
transferred to the attendant using the Call Transfer feature at an analog
(500/2500 type) telephone, or using the Call Transfer/Attendant Recall
feature at a proprietary telephone, or using the operation of a register recall
at an analog (500/2500 type) telephone with Transfer Denied Class of
Service.
If an attendant console is idle, then the call will be presented to the console
as follows:
• The Loop indicator stays off.
• The Recall Incoming Call Identification (ICI) indicator is turned on (with
other ICI indicators associated with waiting calls of other types).
• The Source indicator for the loop on which the call is presented is turned
on.
• The Destination indicator for the same loop flashes at 120 ipm.
• The console buzzes.
• The attendant console digit display indicates the DN (or name if CPND
package is enabled) of the transferring party.
• The transferring party receives ringback tone.
• The transferred party is put on hold.
If no attendant console is idle when the transferring party dials the attendant
access code, then the call is placed in the attendant queue, and the
transferring party receives ringback tone. When this call moves to the top
of the queue and an attendant console becomes idle, then the call will be
presented to the console as described in the previous paragraph.
The attendant can then answer this call by pressing the Loop key, or by
pressing the Recall ICI key. When the call is answered, the following occurs:
• The Loop indicator is turned on.
• The Recall ICI indicator stays on, and all other ICI indicators are turned
off.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.