Nortel Networks NN43001-106 - Manual (Page 324)

324 Attendant Position Busy
Departmental Listed Directory Number
If all attendant consoles in an LDN group are in a Position Busy state, calls
to that LDN will not be automatically presented to any attendant console in
the customer group. Other attendants may only answer those LDN calls if
the LDN has been assigned to an ICI key.
End-to-End Signaling
Attendant Position Busy works together with Attendant End-to-End Signaling
(AEES). However, do not press this feature key while using AEES, or the
Dual-tone Multifrequency (DTMF) code signals may be blocked.
Night Service
When the last console operator activates the Position Busy key or the
Night key, Night Service is put into effect. Incoming calls receive the
customer-specified night treatment.
When all attendants activate the Position Busy key, Night Service is in effect
unless the Attendant Overflow Position (AOP) feature is equipped. If AOP
is equipped, the Night key must be pressed to invoke Night Service. A call
that is rerouted due to AOP is not redirected to the Night DN if the system is
subsequently put into Night Service.
Night Service Enhancements
Any call that has been presented to the Attendant Overflow Position cannot
be removed from the console and requeued by pressing the Make Set
Busy (MSB) key. The call will be removed only if the Attendant Forward No
Answer feature is active and the Attendant Forward No Answer Timer has
timed out. In this case, the call is requeued and the Attendant Overflow
Position is idled.
Recall to Same Attendant
If an attendant console is in maintenance or Position Busy when a Recall
to Same Attendant call is recalled to it, the recall is presented to the first
available idle attendant. If an attendant goes into Position Busy with a
Return to Same Attendant call in Call Waiting, the waiting call is presented
to the first available attendant.
Series Call
If the attendant activates Position Busy while a Series Call is active, the
recall occurs to the next available attendant.
Feature packaging
This feature is included in base system software.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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