Nortel Networks NN43001-106 - Manual (Page 314)

314 Attendant Overflow Position
When the last attendant console is put into Position Busy or disabled, the
system does not go into Night Service if an AOP DN is available. In this
case, calls that can be rerouted will be forwarded to the AOP DN. Ineligible
calls remain unanswered until the system is put in Night Service or one of
the consoles deactivates Position Busy.
Operating parameters
An AOP DN can be a single-appearance, multiple-appearance single-call,
or multiple-appearance multiple-call DN. If it is a Multiple Appearance DN, a
proprietary telephone can busy out the AOP DN for all appearances.
An analog (500/2500 type) telephone can have an AOP DN. It does not
have the ability to busy out the AOP DN and continue to receive calls. If it is
a requirement that the analog (500/2500 type) telephone have an AOP DN,
the AOP DN must also appear on a proprietary telephone to create a mix of
telephones, which negates privacy.
In order to properly identify and greet attendant overflow calls, it is best to
have the AOP DN appear on a proprietary telephone’s secondary DN.
Proprietary telephones specified as Attendant Overflow Positions can
prevent calls from being rerouted by the Attendant Overflow feature. To
prevent attendant overflow calls, press the Attendant Overflow Position Busy
(AOP Busy) key/lamp pair on the telephone. Activating this key will busy out
all appearances of the AOP for either Single Call Ringing or Multiple Call
Ringing arrangements. Overflow calls will remain in the attendant queue.
Normal incoming calls to the AOP telephone will not be affected.
The following requirements apply to the activation/deactivation of the AOP
Busy key:
• A telephone with an AOP Busy key must have an appearance of the
AOP DN in order for the key to work.
• Any AOP DN that has an AOP Busy key can activate or deactivate
the AOP feature. If the AOP Busy key is activated at one appearance
of the AOP DN, attendant calls are not rerouted to any appearance
of the AOP DN.
• Activation or deactivation of the AOP Busy key does not affect any call
already rerouted to the AOP DN.
• If all consoles are in Position Busy and the system is not in Night Service
when an AOP Busy key is activated, the system goes into Night Service.
• If the system is in Night Service when the AOP Busy key is deactivated,
the system remains in Night Service.
• Activation or deactivation of the AOP Busy key does not affect the
Position Busy status of the attendant console. If all attendant consoles
are in Position Busy and the AOP Busy key is activated, the system
goes into Night Service.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
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