Nortel Networks NN43001-106 - Manual (Page 250)

250 Attendant Break-In to Inquiry Calls
To release from the Break-In conference, the attendant presses either the
RLS SRC key (to release from source) or RLS DEST key (to release from
destination). The inquiry call is restored to its previous state.
Operating parameters
Once in the Break-In conference, the operation of the console Release key
is ignored. The operation of the Transfer key (TRN) and Add-on Conference
key (AO3/AO6) for proprietary telephones is ignored. For analog (500/2500
type) telephones, a switchhook flash, ground button, or recall operation is
ignored.
This feature does not allow the attendant to Break-In to a held party,
controlling party while dialing, or the active party during ringing.
The attendant will be unable to Break-In on an inquiry call if either the
controlling or active parties has a Warning Tone Denied (WTD) Class of
Service.
Feature interactions
Attendant Break-In
All other interactions are the same as for the Attendant Break-In feature.
Attendant Break-In with Secrecy
Attendant Break-In with Secrecy interacts with Attendant Break-In to Inquiry
Calls (BIEC) when the desired party has gone on-hook leaving an undesired
party off-hook and excluded. BIEC has enhanced the existing BKI feature
by giving overflow tone to the undesired party if it is a 500 type telephone
(irrespective of whether the undesired party was involved in an inquiry call
or not). BKIS does not change this operation for non-BKIS calls.
BKIS has a choice of options to be given to the undesired party if the desired
party goes on-hook while the undesired party is excluded. These are taken
from the AOCS options in the Customer Data Block. These options are not
given to the undesired party if the undesired party has a call on hold, this
only applies to analog (500/2500 type) telephones. The BIEC treatment of
giving overflow tone is done instead so that the undesired party can be
reconnected to the held party.
Therefore, it is quite possible for analog (500/2500 type) telephones and
trunks to get different treatment depending on the circumstances.
The following is a list of treatments for different circumstances:
• Existing BKI BIEC disconnects undesired parties when the desired
party goes on-hook, except for analog (500/2500 type) telephones
where overflow is given. Therefore proprietary telephones and trunks
are disconnected.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.