Diagnostics for e0xx, bad nvm, or ill nvm errors – Printronix SL_T5R Energy Star User Manual
Page 299
Determining Printhead Wear
299
Diagnostics for E0xx, Bad NVM, or ILL NVM Errors
If the printer stalls with an LCD message such as ‘E03E DSI CXIWX” or
“NOVRAM ERR”, reboot the printer and continue. If this situation persists,
invoke a diagnostic option that will capture the failure dump in a flash file that
can be later uploaded from PrintNet Enterprise Suite and sent to Printronix
Customer Support Center (see page 371) for further analysis.
This diagnostic option must be enabled for the printer to capture the
information. To perform this diagnostic do the following the procedure:
1.
Enable the ‘Admin User’ option under PRINTER CONTROL. This will
display the ‘Auto Dump’ option.
2.
Enable the ‘Auto Dump’ option under the DIAGNOSTICS menu.
3.
When the failure happens, reboot the printer and wait for it to power up
again.
4.
Under the PRINTER CONTROL menu, go to ‘View File List’.
5.
Check the file list to see if files ‘autodmp1’ or ‘autodmp2’ are present.
If present, use PrintNet Enterprise Suite to upload these files to your host
computer.
6.
Contact Printronix Customer Support Center and send them the files and
the printer’s configuration printout. Refer to the
PrintNet Enterprise Suite
User’s Manual
for instructions to accomplish these tasks.