HP 9100c Digital Sender series User Manual

Page 110

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108 Chapter 5 - Troubleshooting

EN

005/02
Document sent to an
application. Menu: name.
Application: name. Result:
success.

Notification message only. The
document was delivered
successfully.

No action required.

005/03
Document sent to an
application. Menu: name.
Application: name. Result:
Image processing error.

An internal error occurred
while the document was being
processed.



Try sending the document
again.



Turn the digital sender off
and then back on.



If the problem persists, note
the menu and application
and contact the
administrator.

037/00
E-mail not delivered to
destination name.

The e-mail message could not
be delivered to the named
destination. The message was
successfully delivered to at
least one of the destinations in
the message. There will be a
similar message in the log for
each destination that could not
be reached.



Check the accuracy of the
e-mail address.



If the problem persists,
contact the administrator.

046/00
The SMTP server didn’t
accept the e-mail message
because it was too big.

The e-mail server could not
accept the e-mail message
transmitted by the digital
sender because it was too big.

Contact the administrator.

047/01
Print job result. From: name.
To: printer name. Result:
failed.

The printer could not print the
document sent from the digital
sender. This might happen if
you send a job while the
printer is busy.



Make sure the printer is on
and in an idle state.



Make sure that all cabling is
securely connected.



If the problem persists,
contact the administrator.

047/02
Print job result. From: name.
To: printer name. Result:
success.

The print job sent from the
digital sender printed
successfully.

No action required.

047/03
Print job result. From: name.
To: printer name. Result:
Image processing error.

An internal error occurred
while the document was being
processed.



Try resending the
document.



Turn the digital sender off
and then back on.



If the problem persists,
contact the administrator.

Activity log messages (continued)

Message

Description

Action

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