HP 9100c Digital Sender series - Manual (Page 96)

94 Chapter 5 - Troubleshooting EN
Image quality is poor.
If scanned pages are blank, white, or have repeated patterns,
make sure that a page is not already on the glass.

Make sure that the document you are trying to send is placed face
up in the ADF or face down on the glass.

Make sure the glass is clean. If the glass is dirty, clean it with a dry,
soft cloth.

If the problem is with the image quality of jobs sent to a printer,
check the settings at the printer.
When using the ADF,
the digital sender is
feeding multiple sheets,
skewing pages, or
jamming frequently.
Adjust the guides so that they are snug against the stack but not
too tight.

The maximum number of pages the ADF can hold is 50 or fewer,
depending on the type of media being loaded.

The maximum number of pages the output tray can hold is 50 or
fewer. Make sure more pages are not stacking up in the output tray.

The type of media being loaded might not meet the required
specifications.

If users have been feeding unsupported items through the ADF (for
example, carbon copy forms), the rollers might have accumulated a
residue or been damaged. See the administrator guide for the
replacement procedure.
Your private address
books are not
accessible at the
control panel.
When sending an e-mail message, you must type your user name
in the FROM field exactly as it appears in your user profile. You
cannot type your e-mail address and access your private address
books.

Your password must be typed exactly as it appears in your user
profile. Passwords are case-sensitive, so be sure you enter the
correct combination of uppercase and lowercase letters.
An item loaded in the
ADF keeps jamming.
If you are sending a document that is too large, it might jam in the
ADF. The largest document you can place in the ADF is 215.9 by
355.6 mm (8.5 by 14 in). Use the glass to send the document.

If you are sending a document that is too small, it might jam in the
ADF. The smallest document you can place in the ADF is 148.5 by
210 mm (5.9 by 8.3 in). Use the glass to send the document.
Digital sender is
sending items very
slowly.
You might have selected a Quality setting that is making the
document into a large file that is sending slowly (for example,
Color-B/W Photo). To speed up the sending process, try choosing
a different setting (for example, B/W Document).
General digital sender troubleshooting (continued)
Problem Actions