HP 9100c Digital Sender series - Manual (Page 95)

EN Troubleshooting the digital sender 93
Troubleshooting the digital sender
Troubleshooting for the digital sender is divided into two sections,
General digital sender troubleshooting and Control panel messages.
General digital sender troubleshooting includes problems that might
occur that do not generate error messages.
Note As a general rule for all problems, check both the control panel and
activity log for relevant messages. You can find an explanation of these
messages under “Control panel messages” on page 97 and “Activity
log messages” on page 103.
General digital sender troubleshooting
Use the table below to solve common problems encountered while
using the digital sender. The control panel does not display a
message for these types of problems. If the control panel is displaying
a message, see “Control panel messages” on page 97.
General digital sender troubleshooting
Problem Actions
Digital sender is not
working.
Make sure the power cord is securely connected to the digital
sender and is plugged into the power outlet.

Make sure the digital sender is turned on.

Make sure the digital sender is unlocked. If you try to send a
document when the digital sender is locked, it will emit a harsh,
grinding sound.

See if the digital sender has overheated. The digital sender
automatically stops working if environmental conditions cause it to
overheat. If this happens, turn the digital sender off, wait for it to
cool down, and then turn it back on.
Control panel is not
working.
Make sure the power cord is plugged into the power outlet.

Make sure the control panel cable is securely connected.

Check the control panel contrast. You can change the contrast if
needed using
S HIFT + A LT + or S HIFT + A LT + .
Digital sender does not
accept your password.
Verify that you are using the correct password.

Passwords are case-sensitive. Make sure you enter your password
with the correct combination of uppercase and lowercase letters.