HP 9100c Digital Sender series - Manual (Page 98)

96 Chapter 5 - Troubleshooting EN
E-mail confirmations of
e-mail transmissions
are not being received.
Your company’s e-mail server might not support DSN (Delivery
Status Notification), or one of the links to the receiving e-mail
address does not support DSN.

In the ABM, verify that the e-mail notification check box is selected
and that your e-mail address is correct.
Fax transaction reports
are not printing at a
network printer.
Make sure the printer is turned on and online.

Make sure that all cabling is securely connected.

Your company’s LAN fax product might not support transaction
reports, or the setting has been disabled by your administrator.
Note that you can still see fax transmission information in the
activity log (see “Using the activity log” on page 70).
The bottom of a page
that you sent is cut off.
If sent from the flatbed, the document page might be too long. The
maximum length that the flatbed can handle is 279 mm (11 in). The
ADF can handle pages up to 355.6 mm (14 in) long.

If sent to a printer, the page might be too complex (require too
much memory) for the printer to process. If possible, choose a
printer with more memory.
General digital sender troubleshooting (continued)
Problem Actions