HP StorageWorks XP Remote Web Console Software - Manual (Page 148)

Recommended Action Error Condition
Save the Java log file on the XP Command View
Advanced Edition Software computer, and report to
your HP account support representative.
For Windows 2000, the Java log file is in the following
place:
c:\Documents and Settings\login user
ID\plugin131.trace
Restart the XP Command View Advanced Edition
Software computer.
The XP Command View Advanced Edition Software
computer experiences an error.
Restart the XP Command View Advanced Edition
Software computer.
A network error occurred.
The SVP might not be ready or might be performing
write processes from another system. Wait for a while,
and click the Refresh button. Only the Exit and Refresh buttons are effective when
accessing the SVP from the XP Command View Ad-
vanced Edition Software computer.
Close all panes, including the Storage Device List
pane, and log on to XP Command View Advanced
Edition Software or XP Remote Web Console again.
After dragging and dropping objects to another loca-
tion or area, the scroll bar on that location is unusable.
Close all panes, including the Storage Device List
pane, and log on to XP Command View Advanced
Edition Software or XP Remote Web Console again.
A focus disappears from the edit box.
Wait for an RMI time-out (default is 1 minute), and
restart XP Command View Advanced Edition Software
or XP Remote Web Console.
A XP Command View Advanced Edition Software or
XP Remote Web Console pane is closed by one of the
following:
•
Clicking the button on the pane.
• Using commands such as File and Exit on the Web
browser.
• Pressing the Alt and F4 keys.
Close all panes, including the Storage Device List
pane, and log on to XP Command View Advanced
Edition Software or XP Remote Web Console again.
If the same error occurs, restart the XP Command View
Advanced Edition Software computer.
An internal error occurred, or a Web browser ended
abnormally (forcibly).
Copy the XP Command View Advanced Edition Soft-
ware or XP Remote Web Console configuration inform-
ation onto floppy disks using the FD Dump Tool (see
the HP StorageWorks XP Command View Advanced
Edition Software user guide for XP Disk Arrays or the
HP StorageWorks XP Remote Web Console user guide
for XP12000/XP10000 Disk Arrays and SVS 200,
and contact your HP account support representative.
If you cannot resolve an error condition.
Contacting you HP account support representative
If you need to contact your HP account support representative, be sure to provide as much information
about the problem as possible, including the circumstances surrounding the error or failure, exact
Troubleshooting XP LUN Configuration and Security Manager Software 148