HP LaserJet 9040.9050 Multifunction Printer series User Manual
Page 169
ENWW
Software, computer, and product interface problems 165
Garbled pages print, there
are overprints, or only a
portion of a page prints.
●
Make sure that your program is configured for the correct MFP.
●
Replace the interface (I/O) cable with a cable you know works to
see if the cable is defective.
●
Your parallel cable might be defective. Use a high-quality cable.
(See
, or go
www.hp.com/support/
lj9040mfp
or
.hp.com/support/lj9050mfp
for an HP cable part
number.)
●
Set the
PERSONALITY
item in the Configuration menu to
AUTO
(See
). The MFP might have been set to PCL, and a
PS job was sent to the MFP, or vice versa.
●
Data sent to the MFP might be corrupt. Try sending another file to
see if it prints.
General repeated stapler-
jam problems.
●
Check to see that the job to be stapled is less than 5 mm (0.1 inch)
thick.
●
Stapler might have some trapped staple wires that are obstructing
the magazine. Remove loose staples and paper dust from the
inside of the stapler (see
To clear a staple jam from the stacker/
Job has incorrect fonts.
●
If you are printing an .EPS file, try downloading the fonts contained
in the .EPS file to the MFP before printing. Use the HP LaserJet
Utility (See
Software for Macintosh computers
).
●
If the document is not printing with New York, Geneva, or Monaco
fonts, go into the Page Setup dialog box, and select Options to
change the font.
Job is not sent to the
appropriate product.
Another product with the same or similar name might have received
the print job. Make sure that the MFP name matches the name
selected in the Chooser (see
Communicating by using an optional
Job prints in Courier (the
MFP default font) instead of
the font you requested.
●
The requested typeface is not available in the MFP or is not
present on the disk. Use a font download utility to download the
required font.
●
Fonts downloaded to memory are lost when the MFP is turned off.
They are also lost if Resource Saving is not used, and a
personality switch is performed to print a PCL job. Disk fonts are
not affected by PCL jobs or by turning the MFP off.
●
Print a PS Font Page to verify that the font is available. If a disk font
appears to be missing, it might be because a software utility was
used to delete the font, because the disk was reinitialized, or
because the disk drive is not installed correctly. Print a
configuration page to verify that the disk drive is installed and is
functioning correctly.
●
Print a Disk Directory to help identify available fonts.
Job prints on the wrong
side of the paper.
●
Make sure you have loaded the paper correctly. (See
.)
●
If you are printing one-sided copies, load paper into Tray 1 with the
side to be printed facing up. Load paper in Trays 2, 3, and Tray 4
with the side to be printed facing down.
●
If you are printing two-sided copies, load paper in Trays 2, 3, and
Tray 4 with the first side to be printed facing up.
Situation
Solution