HID FARGO HDP8500 User Guide - Manual (Page 172)

© 2012 HID Global Corporation. All rights reserved.
172
HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1
Troubleshooting the Printer Error Message Table
Printer Error
Message Cause Solution
General Error A general Printer error
has occurred. Press Cancel on the printer or click
on Cancel Print.
Card Not Found The Printer is unable to
find the card. Please check Printer for a card or
other obstruction, remove the card
and cancel the print by pressing the
Cancel Print button from the
Driver‟s display dialog or the Cancel
button, located on the Printer.
Cover Open The Printer cannot start
printing because the
Cover is open. Close the Cover to continue printing.
Unable to Feed
Card The Printer is unable to
feed a card from the Card
Cartridge. Ensure that cards are available and
loaded correctly, press the Resume
button located on the Printer's LCD
display to continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
Card Jam A Card has become
jammed in the Printer. a. Open the Printer's Front Cover
and remove the Print Ribbon
and Film Cartridges.
b. Clear any cards in the printer by
using the Forward and/or Back
Buttons located on the printer‟s
LCD display.
c. Re-insert the Ribbon and close
the Printer‟s Front Cover.
d. Press the Resume button
located on the Printer's LCD
display to continue printing.
e. To Cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the