HID FARGO HDP8500 User Guide - Manual (Page 192)

© 2012 HID Global Corporation. All rights reserved.
192
HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1
Section 11: HID Global Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to be
used when contacting Fargo Technical Support as needed for the HDP8500.
Contacting Technical Support
Step Procedure
1 Read the suggested Sections of the Technical Service and Maintenance
Manual in order to troubleshoot the Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(866) 607-7339 #6 or by fax at (952) 946-8492 for additional, technical
assistance.
OR
Contact Technical Support via the Web:
www.hidglobal.com
2 Position a phone near the Printer and Computer so the technicians can
troubleshoot the Printer(s) with efficiency.
3 Please have a self-test and a sample card ready when calling HIDGlobal
Technical Support.
Finding out when a Fargo Card Printer was manufactured
You can determine when your card Printer was manufactured by reading directly from the serial
number (affixed to your card Printer).
Year Built: The first two digits in the serial number indicate the year that the Printer was
manufactured.
Week Built: The second two digits indicate the week.
Numeric Order: The last four digits indicate the sequence number for the numeric order in
which the Printer‟s were built.
Reviewing Example: Serial Number B2090001
B2090001: The first two digits in the serial number indicate the year the Printer was built
(e.g., the letter and digit B1 indicate the year 2012).
B2090001: The third and fourth digits in the serial number indicate the week the Printer was
built (e.g., the digits 09 indicate week 9 of that year).
B2090001: The last four digits indicate the sequence number for the numeric order in which
the Printer‟s were built.