INFICON IQM-233 Thin Film Deposition Controller PCI-Express Card Operating Manual - Manual (Page 30)

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IQM-233 Operating Manual
2.1.2.1.1 IQM-233 Card Installation Troubleshooting
If the IQM-233 card is not detected by the software (the Card Type is None or the
Card Count is 0):
 Make sure all installed cards are fully seated in their slots.
 Make sure the IQM-233 device driver and WinDriver ™ are properly installed. In
Windows Device Manager, click  next to INFICON and Jungo, and verify
that both drivers are present and no errors are displayed. See
Figure 2-6 .
Figure 2-6 Device manager - IQM233 device driver and WinDriver
 If the IQM-233 device driver and/or WinDriver are missing, install the DLL
again. See
section 3.2.1, DLL Installation, on page 3-1 .
 If “!” or “X” is displayed next to IQM-233 device driver or WinDriver:
1 Right-click IQM233x64 or IQM233x86 and click Uninstall to remove the
device driver.
2 Right-click WinDriver and click Uninstall to remove WinDriver.
3 Install the DLL again. See section 3.2.1, DLL Installation, on page 3-1 .
If the problem cannot be resolved, contact INFICON. Refer to section 1.3, How To
Contact INFICON, on page 1-5 .