Activation tools and rehosting, Troubleshoot factorytalk activations, Troubleshoot factorytalk activations l – Rockwell Automation 1789-L10_L30_L60 SoftLogix 5800 System User Manual User Manual
Page 17: T roubleshoot factorytalk activations
Rockwell Automation Publication 1789-UM002J-EN-P - December 2012
17
Chapter 1
Activation Tools and Rehosting
For information on Activation Tools and Rehosting Activations, see the Rockwell Software
Activation website at
roubleshoot FactoryTalk Activations
There could be several reasons you might have trouble installing
your activations:
• If you accidentally requested too few concurrent activations for a product, you can
download more new activations for the same Host ID. You cannot download more
activations than you have purchased.
To purchase additional activations, contact your local Rockwell Automation sales office.
• If you accidentally requested too many concurrent activations for a product, you must
rehost all of the activations, and then request the correct number of activations again.
For example, if you have 50 concurrent activations available for a product, and you intended
to request 10 for a particular Host ID, but accidentally selected 13 in the Activations
Requested list, you cannot return just the three activations you didn't want. You must
rehost all 13 activations, and then download 10 activations to the correct Host ID.
• If you accidentally requested activations for the wrong Host ID (computer or dongle), you
must rehost all of the activations you downloaded accidentally, and then request the
activations again for the correct Host ID.
• If you accidentally requested activations for the wrong product, you must rehost all of the
activations for that product, and then request the activations again.
For example, if you accidentally requested five concurrent activations for Logix Designer
application instead of FactoryTalk View SE software, you must rehost the five activations
for Logix Designer application, and then download five activations for FactoryTalk View
SE software.
To obtain more information, go to the Rockwell Automation Activations Support website
at
.