Apptitlepgtoc - appendix d: troubleshooting unix – Digi MIL-3000FTX User Manual

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MIL-3000FTX Series of FastPort Print Servers

vii

Serial Printer and Terminal ...........................................................................................................................A-2
Connectors .......................................................................................................................................................A-3

Serial Port Connector..............................................................................................................................A-3
RJ-45 Connector.......................................................................................................................................A-3
Parallel Port Connector ..........................................................................................................................A-3

Environmental Operating Conditions .........................................................................................................A-3
System LEDs

.................................................................. A-3

Appendix B: Troubleshooting MS Windows

MS Windows-Level Browsing and Sharing Abilities ................................................................................B-1
Troubleshooting DOS Tools ..........................................................................................................................B-2

DOS Tools ................................................................................................................................................B-2

After Upgrade..................................................................................................................................................B-2

Appendix C: Troubleshooting NetWare

ACT-- Advance Configuration Tool.............................................................................................................C-1

Benefits of ACT .......................................................................................................................................C-1
Features ....................................................................................................................................................C-1
Requirements...........................................................................................................................................C-2
Setup .........................................................................................................................................................C-2
Navigating in ACT..................................................................................................................................C-2

Advanced Configuration Menu in ACT......................................................................................................C-2

NetWare Configuration Menu ..............................................................................................................C-3

Configuring the Print Server (FastPort Side) ......................................................................C-3
Configuring the Print Server (File Server Side) ..................................................................C-4
Configuring a Queue ..............................................................................................................C-4
Example 1 .................................................................................................................................C-4
Example 2 .................................................................................................................................C-5

Print Server Configuration ....................................................................................................................C-5

Status Menu in ACT .......................................................................................................................................C-7
Monitor Menu in ACT....................................................................................................................................C-7
Troubleshooting Tips .....................................................................................................................................C-8

FastPort does not power up...................................................................................................................C-8
FastPort does not show up in ACT ......................................................................................................C-8
FastPort fails POST after upgrading firmware ...................................................................................C-8
FastPort does not login to bindery Novell 4.x server ........................................................................C-8
FastPort does not login to the file server .............................................................................................C-9
FastPort does not print via serial port..................................................................................................C-9
No Form Feed is sent after the print job ..............................................................................................C-9
PostScript jobs have trouble printing...................................................................................................C-9
Autosensing printer has trouble printing............................................................................................C-10
MS Windows jobs print with an extra page........................................................................................C-10
File server displays an Incomplete Packet error message.................................................................C-10

Notification not Working if Created by PCONSOLE ................................................................................C-10
FastPort Console Messages............................................................................................................................C-10
Could not attach QUEUE1.............................................................................................................................C-10

Attaching queue QUEUE1 on server SERVER1 .................................................................................C-10
Read Configuration File .........................................................................................................................C-10
Could not Read Configuration file from SERVER1 ...........................................................................C-11
Trying to read file SYS:login/milan/FPXXXXXX on SERVER1 ......................................................C-11
No such object FAKEQ...........................................................................................................................C-11
Failed to login to file server SERVER1 for server FAKEPS...............................................................C-11

ACT Error Messages.......................................................................................................................................C-11

Appendix D: Troubleshooting UNIX

Introduction .....................................................................................................................................................D-1
Troubleshooting Tips .....................................................................................................................................D-1

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