Comtech EF Data MBT-5003 - Manual (Page 16)

MBT-5003 L-Band Up/Down Converter System Revision 1
Preface MN-MBT5003
xiv
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached during normal business hours at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
• Contact
the Comtech EF Data Customer Support Department during normal business
hours. Be prepared to supply the Customer Support representative with the model number,
serial number, and a description of the problem.
• Request
a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
• Pack
the product in its original shipping carton/packaging to ensure that the product is
not damaged during shipping.
• Ship
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
Online Customer Support
An RMA number can be requested electronically by accessing Comtech EF Data’s online
Support
page ( www.comtechefdata.com/support.asp ). From this page:
• Click
the Service hyperlink, then read the Return Material Authorization section for
detailed instructions on Comtech EF Data’s return procedures.
• Click
[Send RMA Request] on the Support page or the RMA Request hyperlink provided
in the Service | Return Material Authorization section; fill out the Billing Information,
Return Information
, and Unit to be Returned sections completely, then click [Send email]
– or –
• Send an e-mail
providing this same detailed information to the Customer Support
Department at [email protected] .
Refer to p. xii in this Preface for information regarding this product’s Warranty Policy.