Optibase MGW 2400 WMT - Manual (Page 116)

Chapter 5 • Troubleshooting
The Problem Possible Cause Possible Solution
I cannot
connect to
MGW 2400 via
RS-232. • Is your serial
cable properly
connected? • Check the connection of the
serial cable. Connect properly
or replace the cable.
• You are not
connected to the
correct local
COM port. • Connect MGW 2400 to the
Configuration PC’s COM1
port.
• Your COM port is
not correctly
configured. • Open HyperTerminal’s COM
Properties screen, choose
COM1 and configure as
follows:
Bits per second: 115000
Data Bits:
8
Parity: None
Stop bits: 1
Flow Control: None or
Hardware
• You connected
both NICs to the
same network
segment. • Switch MGW 2400 off and
connect both NICs to
separate network segments.
• A network device
with MGW 2400's
hostname
already exists in
at least one of
the network
segments. • Switch MGW 2400 off and
change the hostnames of the
relevant devices. We
recommend changing MGW
2400's hostname once you
switched MGW 2400 back on.
Refer to page 25 for
instructions on changing
MGW 2400's hostname.
• Your PC’s COM
port may not be
working. • Have your computer’s COM
port replaced.
• MGW 2400’s RS-
232 port may not
be working. • Call for technical support.
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