Optibase MGW 2400 WMT - Manual (Page 119)

Chapter 5 • Troubleshooting
The Problem Possible Cause Possible Solution
The channels
became un-
available after
unsuccessfull
y trying to
start and stop
several times. • Channel error • Remove the relevant channel
and add a new one as
explained on page 73.
• If you cannot remove the
channel or this error recurs,
restart MGW 2400.
MGW 2400
EMS freezes
repetitively
after about
one minute. • MGW 2400 EMS
may not
communicate
properly with
MGW 2400. • Use the Task Manager to
close MGW 2400 EMS. To
close the Java Runtime
Environment, click the
Processes tab and close
java.exe.
• Make sure that both NICs are
connected to two separate
network segments.
• The relevant PC
has more than
one NIC
installed. • Make sure that the PC on
which you installed the MGW
2400 EMS, has only one NIC
enabled, otherwise the MGW
2400 EMS cannot
communicate with MGW
2400.
• The response
time may be too
long. • Connect MGW 2400's NIC
used for MGW 2400 EMS and
the Management PC to the
same workgroup and VLAN.
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