Troubleshooting – ClearOne NetStreams DigiLinX Dealer User Manual
Page 342
DigiLinX Dealer Setup Version 2.35.00
19-8
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Media Server/KeyLinX
Can’t get media server presets to
work.
Trouble programming the media
server stream as a source in a
KeyLinX.
Incorrectly programmed.
Solution: To use the media server presets you first
have to identify a few things. Keep in mind that the
presets are stream-specific. This means that there
are a number of presets for each individual stream.
Know which device is hosting what stream. You
can find this by clicking on the media server and
going to streams. Take note of the proxy device of
each particular stream.
Know exact syntax of a Playlist, Artist, etc.
To program the presets for a stream, select the
particular device that is hosting the stream, and
then click on the “Stream” tab.
You will see the presets at the bottom of the page.
Label the preset button accordingly. For example,
you might have a playlist called “Rock” on your
server, so label that button “Rock”.
Select where that playlist is located. In this case
it’s easy (it’s under “Playlists”).
Select playlist form the drop down box.
Enter the exact name of that playlist into the third
column.
Send configuration files.
Streams
I’m installing a system, and DigiLinX is
supposed to allow me six streams. I’m
only seeing “X” number of streams.
Why can’t I get the rest of the
allowable streams?
DigiLinX does allow up to six streams of data.
However, if you only have two devices, you’ll only
have two available streams. The number of streams
is dependent on the number of devices you have
connected to the media server.
Auto Discover
No devices appear during auto
discovery.
The network interface card has not been assigned in
Dealer Setup.
Solution: Go to Edit>Preferences and select the
hard-wired NIC from the drop-down menu. Make
sure to apply the changes. Exit Dealer Setup and
then reopen Dealer Setup. Devices should now
appear in the auto discovery field.
Sending Configuration
Unable to make socket connection
when sending configuration to
devices.
The network interface card has the wrong IP
address or an IP overlap.
Solution: Ensure that AutoIP is enabled in the
Edit>Preferences area of Dealer Setup. You must
exit and re-start Dealer Setup for these changes to
take affect.
Table 19-1
Troubleshooting
Device or Function
Symptoms
Remedy