ITC VerifyNow System Platelet Reactivity Test - Manual (Page 72)

Troubleshooting - 10
Page 68 14439.C 03/2013 VerifyNow System User Manual | USA
Electronics Diagnostics- During an EQC, the system
monitors the electronic and mechanical components, and
reports a diagnostic failure if a value is out-of-range.
The failed parameter(s) will be
indicated by an arrow (
) to the
right of the measured value(s).
Refer to Table 10-5 for solutions
organized by parameter.
CAUTION: Seek technical assistance if you are uncertain how to
respond to a malfunction or if you are unable to correct the malfunction.
If possible, please have the numerical code that was displayed on the
screen available when contacting Technical Support.
WARNING:
The VerifyNow Instrument is not intended to be serviced by
the user. The VerifyNow instrument is to be returned to Accumetrics for
disposal or repair in the original shipping container. If there are problems
related to the VerifyNow System, contact Accumetrics Technical Support.
10.1 Messages
Table 10-2 lists alert messages and provides a brief description of the issue and instructions for
resolving it.
Table 10‑2 Troubleshooting Messages
Issue Description Resolution
Message – Operator ID
error
The Operator ID number
entered does not match those
of registered users.
This typically occurs when the wrong operator number has been entered.
Press the Next key to return to the previous screen and re-enter your
operator identification number.
Message – Password error
The password number
entered does not match the
Operator ID.
This typically occurs when the wrong password has been entered.
Press the Next key to return to the previous screen and re-enter the
password associated with your operator identification number.
Message – Enter Patient
identification
An incorrect number of
characters for Patient ID have
been entered during a test.
This typically occurs when the patient ID number entered does not match
the specified number of characters for the patient ID.
1) Check the Patient ID displayed on the screen to see if it is the correct
length.
2) Re-enter the correct Patient ID using the correct Patient ID length. To
verify correct Patient ID length see section 8.5
Message – Retrieve patient
identification
A Patient ID has been
entered where there is no
matching record.
This typically occurs when retrieving patient test results and an incorrect
patient ID number is entered. It does not match the patient ID of the
patient tests stored in memory.
1) Check the Patient ID displayed on the screen to see if it is the correct
length.
2) Re-enter the correct Patient ID using the correct Patient ID length. To
verify correct Patient ID length, see section 8.5
Message – Remove test
device
A used test device
inadvertently remains in the
test port.
Remove the device and tube together before proceeding. The instrument
will produce two audible beeps.
Message – Perform EQC
The time between EQC
checks exceeds the set
interval specified in the
instrument settings.
The instrument prompts an operator to perform a simple electronic
quality control (EQC) check at periodic intervals.
1) Perform an EQC test (see Section 5.1).
2) If the EQC is OK, proceed with the patient test.