ITC VerifyNow System Platelet Reactivity Test - Manual (Page 75)

Page 71 14439.C 03/2013
Troubleshooting - 10
VerifyNow System User Manual | USA
No. Issue Description Resolution
12
Attention - Tube or test
device removed
The sample tube or test
device was removed
during the test.
Either the sample tube/test device was removed by the operator before the test was
completed OR a non-compatible tube was used.
1) Inspect the tube, and verify that the correct Greiner tube was used. Refer to Section 6.2,
Patient Sample Collection for more information.
2) Discard the sample and the test device. Do not reuse. Re-draw a blood sample.
3) Wait for the prompt before removing the test device prior to the next test (see Section
6-14).
NOTE: Once a test has started, do not remove the test device or the sample tube
until prompted, or until after aborting the test.
13
Error - Measurement
Timeout
An error occurred during
the measurement portion
of an test or WQC.
1) Power the instrument off. Wait 10 seconds, and then power it on.
2) Perform an EQC test (see Section 5.1)
3) If the EQC is OK, run a Wet QC Level 2 (see Section 5.2.2) and verify the result falls
within expected range. If so, proceed with the test.
4) If the EQC is not OK or the WQC produces an error, call Technical Support.
14
Attention - Scheduled
EQC
An EQC test needs to be
run and current operator
does not have authority to
do so.
Typically, this event occurs when a routine user has not been given the authority to perform
a diagnostic EQC test.
1) Have an operator with QC authority return to the Main Menu screen and Login.
2) Perform an EQC test (see Section 5.1).
3) If the EQC is OK, verify the authority level of the original user (see Section 8.6), and
update, if necessary.
4) If the EQC is not OK or the problem continues, call Technical Support.
15
Attention - Failed EQC
A test was attempted
although an EQC was
required before the test
could start.
This event occurs when an test was attempted following a failed EQC, or if the date or time
was changed since the last EQC was run and an test was attempted. Typically, this event
occurs when the current user has not been given the authority to perform a diagnostic EQC
test, and the user tried to run a test when an EQC was required.
NOTE: An EQC must pass before a test can be performed.
1) Have an operator with QC authority return to the Main Menu screen and Login.
2) Perform an EQC test (see Section 5.1).
3) If the EQC is OK, verify the authority level of the original user (see Section 8.6.1), and
update, if necessary. If the EQC is not OK or the problem continues, call Technical Support.
16
Error - Mixer frequency
OR
EQC F1, F2 Parameter
The sample-mixing
rate was not within
specifications.
1) Check the alarm and error log (see Section 7.4.1) and note the frequency of Error 16 in
the log and whether it occurred during a patient test (A) or during an EQC test (E).
2) Call Technical Support with this information.
If this event occurred during an EQC test, refer to Table 10-5 for more information.
17
Error – EQC V1
parameter
This event occurs during
a Failed EQC, and is
logged as Error 17 in the
event log.
See V1 in Table 10-5.
1) Use the cleaning device (see Section 1.1) then perform an EQC (see Section 5.1).
2) Repeat if necessary. Call Technical Support if EQC does not pass after three attempts.
18
Error – EQC V2
parameter
This event occurs during
a Failed EQC, and is
logged as Error 18 in the
event log.
See V2 in Table 10-5.
1) Use the cleaning device (see Section 1.1) then perform EQC (see Section 5.1).
2) Repeat if necessary. Call Technical Support if EQC does not pass after three attempts.
19
Error – EQC P1
parameter
This event occurs during
a Failed EQC, and is
logged as Error 19 in the
event log.
See P1 in Table 10-5.
1) Use the cleaning device (see Section 1.1) then perform EQC (see Section 5.1).
2) Repeat if necessary. Call Technical Support if EQC does not pass after three attempts.