ITC VerifyNow System Platelet Reactivity Test - Manual (Page 74)

Troubleshooting - 10
Page 70 14439.C 03/2013 VerifyNow System User Manual | USA
No. Issue Description Resolution
4
Error – Test device spot
code
The instrument does not
recognize the spot code
on the test device.
This error may occur if the instrument is located under bright light or if the spot code on
the test device does not match the bar code scanned from the test device pouch (lot
information).
Place the instrument away from direct sunlight, bright light, or other radiant heat sources
(refer to installation guidelines).
1) If the error occurs when running an test, check to see if the spot code label is marred or
crooked. If so, use another test device.
2) If this error occurs while attempting to run an EQC, turn the instrument on and off. Next,
perform another EQC (see Section 5.1).
3) Scan the bar code from another pouch from the same lot (do not open the pouch).
4) If the problem continues, call Technical Support.
5
Error - Invalid bar code
The scanned bar code
label is not the proper
length or type
1) Press the Back key, and scan a bar code from another pouch from the same lot (do
not open the pouch).
2) If this does not work, perform an EQC test to ensure the instrument is working properly
(see Section 5.1). If EQC is OK, try the test again.
3) If the EQC is not OK or the problem continues, call Technical Support.
6
Attention – Printer not
responding
There is a problem with
the printer that prevents
printing.
The printer is not responding. The printer may be turned off or the printer not properly
attached to the instrument.
1) Check to make sure the printer is turned on. If not, turn the printer on and press the
Repeat key to start printing.
2) Ensure that the printer and instrument are correctly connected and that the printer cable
is seated correctly at the back of the instrument.
3) If the problem continues, call Technical Support.
7
Attention – Printer out
of paper
There is a problem
with the printer roll that
prevents printing.
The printer may be out of paper or there may be a paper jam.
1) Make sure the printer is loaded with paper. If not, insert paper into the printer and press
the Repeat key to start printing.
2) Check that paper moves properly through the printer. Press Repeat key to start
printing.
3) If the problem continues, call Technical Support.
8
Attention – Printer not
ready
There is a problem with
the printer that prevents
printing.
The printer is not responding. The printer may be turned off or the printer not properly
attached to the instrument.
1) Turn the printer on and off. Then press the Repeat key to start printing.
2) Ensure that the printer and instrument are correctly connected and that the printer cable
is seated correctly at the back of the instrument.
3) If the problem continues, call Technical Support.
10
Attention - Detection
wells fill
The sample did not fill
the detection wells in
time, which is required for
consistent activation of
platelets.
Typical causes of this event include a low or high fill volume in the sample tube, wrong
sample tube use, or not inserting the sample tube firmly against needle hub.
1) Keep the test device, and verify there was adequate volume of blood and the correct
sample tube was used. Refer to Section 6.2, Patient Sample Collection for more
information.
2) Use the cleaning device (see Section 9.1).
3) Perform an EQC test (see Section 5.1)
4) If the EQC is OK, run a Wet QC Level 1 (see Section 5.2.1) and verify the result falls
within expected range.
5) If the EQC is not OK, call Technical Support and have the test device handy.
11
Attention - Air leak
The sample left the
staging well prematurely
during the warming cycle.
Typical causes of this event include a dirty port connection, use of an incompatible sample
tube, and not inserting the sample tube firmly against needle hub.
1) Keep the test device for troubleshooting, and verify the detection wells filled with blood
and the correct Greiner tube was used. Refer to Section 6.2, Patient Sample Collection for
more information.
2) Use the cleaning device (see Section 1.1).
3) Perform an EQC test (see Section 5.1)
4) If the EQC is OK, run a Wet QC Level 1 (see Section 5.2.1) and verify the result falls
within expected range.
5) If the EQC is not OK, call Technical Support and have the test device handy.