Cobalt Co9992-4ENC-4K-HEVC Software-Defined Broadcast Encoder - Manual (Page 116)

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Support Tab
If you need support with your product, you can contact Cobalt Digital Inc. by phone or e-mail:

Phone number: +1 217 344-1243, Monday-Friday 8:00AM – 5:00PM Central Time

E-mail: [email protected]
If you need to contact Technical Support, please be prepared to provide the following
information:
1. A detailed description of the problem, and any actions taken to solve it.
2. A detailed description of the environment around the encoder. This includes the make
and model of any connected devices being used, as well as the connection network (IP or
ASI) between the encoder and any other devices.
3. The Technical Support information from the decoder itself. This is downloaded from the
Support tab:
Select the Support Tab, and click on the Save button next to Support Info Download . This
will create a file called TECHSUPPORT.TXT in the computer running DashBoard. Please e-
mail this file to address shown.
The
TECHSUPPORT.TXT file contains the following information: