Scan job was not successful, Scanner does not close – Lexmark CX622ade Color Laser Printer User Manual
Page 234
Action
Yes
No
Step 2
a
Check the quality of the original document or photo.
b
Adjust the scan quality settings.
c
Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact
Scan job was not successful
Action
Yes
No
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a
Make sure that the
Append time stamp
or the
Overwrite
existing file
check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
The problem is
solved.
Contact
Scanner does not close
Action
Yes
No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact
Troubleshooting
234