Troubleshooting – HP StorageWorks XP Remote Web Console Software User Manual
Page 147
5 Troubleshooting XP LUN Configuration
and Security Manager Software
Troubleshooting
For troubleshooting information on the array, see the array's documentation.
You are responsible for the operation and normal maintenance of the XP Command View Advanced
Edition Software computer or XP Remote Web Console. The following are some guidelines for
troubleshooting the XP Command View Advanced Edition Software computer or XP Remote Web
Console:
•
Check the cabling and LAN: Verify that both the computer and LAN cabling are firmly attached,
and the LAN is operating properly.
•
Reboot the computer: Close any programs that are not responding. If necessary, reboot the computer
and restart the XP Command View Advanced Edition Software Java applet program.
•
Check for any general error conditions:
describes general error conditions and the re-
commended resolution for each item. If you still cannot resolve an error condition, call you HP
account support representative for assistance (see
Contacting you HP account support represent-
for contact information).
•
Check the status lamp on the XP Command View Advanced Edition Software or XP Remote Web
Console main pane: If the color of the lamp is yellow (
) or red (
), confirm the severity level
of the DKC and DKU on the Status pane (see the HP StorageWorks XP Command View Advanced
Edition Software user guide for XP Disk Arrays or the HP StorageWorks XP Remote Web Console
user guide for XP12000/XP10000 Disk Arrays and SVS 200. If you cannot resolve an error
condition, contact you HP account support representative.
•
Download the XP Command View Advanced Edition Software or XP Remote Web Console trace
files using the FD Dump Tool: If you cannot resolve an error condition, copy the XP Command
View Advanced Edition Software or XP Remote Web Console configuration information onto
floppy disks using the FD Dump Tool (see the HP StorageWorks XP Command View Advanced
Edition Software user guide for XP Disk Arrays or the HP StorageWorks XP Remote Web Console
user guide for XP12000/XP10000 Disk Arrays and SVS 200. Contact your HP account support
representative (see
Contacting you HP account support representative
), and give the information
on the floppy disks to the HP personnel.
Table 20 Troubleshooting XP LUN Configuration and Security Manager Software
Recommended Action
Error Condition
Exit all Web browsers on the XP Command View Ad-
vanced Edition Software computer, and restart the
browsers. If in doubt, exit and restart the browsers.
The program on the SVP is updated.
XP LUN Configuration and Security Manager User Guide
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