Table 48 - ethernet link common services, Rockwell automation support, Installation assistance – Rockwell Automation 193-ETN E1 Plus EtherNet Side Mount Module User Manual User Manual

Page 95: New product satisfaction return

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Rockwell Automation Publication 193-UM012B-EN-P - June 2011

95

Appendix B

The following common services are implemented for the Ethernet Link Object:

Rockwell Automation
Support

Rockwell Automation provides technical information on the web to assist you in
using its products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that
you can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration
and troubleshooting, we offer TechConnect Support programs. For more
information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You
can also contact a special Customer Support number for initial help in getting
your module up and running:

New Product Satisfaction Return

Rockwell tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:

Table 48 - Ethernet Link Common Services

Service
Code

Implemented for:

Service Name

Class

Instance

0x01

Yes

Yes

Get Attribute All

0x0E

No

Yes

Get Attribute Single

0x10

No

Yes

Set Attribute Single

0x4C

No

Yes

Get And Clear

United States

1.440.646.3223
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for return
procedure.

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