Rockwell Automation 1756-HIST2G FactoryTalk Historian ME 2.2 - Manual (Page 294)

F ACTORY T ALK H ISTORIAN ME M ODULE U SER G UIDE
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General Guidelines
Providing Issue Information
When your FactoryTalk Historian ME is not operating properly, you should collect
the following information for Technical Support before rebooting the module or
changing the module configuration. This information will assist the Support team in
troubleshooting your issues.
„
Check the system log and export log data.
Go to the Advanced tab, view the System Log page, and export log data.
„
Check for core dump files and download them if there are any.
Go to the Web Diagnostics Firmware tab and click Core Dump Directory to
collect the core dump files.
„
Go to the Web Diagnostics Firmware tab and click Download Logs to package
the log files and download them.
„
Record the firmware information.
Go to the Web Diagnostics Firmware tab. Check the Overview page for the
firmware information.
To contact Rockwell Customer Support:
„
Telephone - 1.440.646.3434
„
Online - http://www.rockwellautomation.com/support/
See “Using Web Diagnostics” information about the web diagnostics interface.
See “Technical Support” for more information about working with Rockwell Technical
Support.