Rockwell Automation 1756-HIST2G FactoryTalk Historian ME 2.2 - Manual (Page 297)

G • T ROUBLESHOOTING
287
Web Client Issues
This section contains information that may help you troubleshoot your FactoryTalk
Historian ME web client.
If the MAC address scrolls
across the display:
„
The Ethernet port has failed to acquire an IP
address.
„
Reboot the module.
The ME module is online
but you cannot access it
through its host name: The FactoryTalk Historian ME module host name
may have a “_” in its name. According to Microsoft
DNS server naming standards, this prevents the
module from being recognized by its host name. To
solve this problem, the underscore “_” must be
removed from the module’s name. See “Configuring
the Module Name” on page 135 for information
about naming the ME module. For information
about DNS naming standards, see
www.technet.microsoft.com and search for “DNS
naming standards”.
For any issue, follow the guidelines provided in the “General Guidelines” section of this
appendix.
Web Client Symptom Solution
If you cannot access the
FactoryTalk Historian
ME web client: First check that the IP address you are trying to
connect to is the same as the one scrolling across the
FactoryTalk Historian ME module’s display. If you see
a MAC address instead, that means that the module
can’t find the IP address from the DHCP server.
Reboot the module.
If the web client is
unresponsive: Go to the FactoryTalk Historian ME Module
Properties page in AOP. In the Configuration tab, click
[Restore Defaults].
Hardware Symptom Solution