Dako Autostainer - Manual (Page 115)

Dako Autostainer | User Guide 115
Solving Software Problems
Symptom
Possible Cause Solutions
User is unable to access many
of the functions in the Initialize
section of the program.
User has been set up as a
“Non-Authorized” user.
Contact your local Dako
representative.
(See Dako Companies and
Distributors, Section 23)
Autostainer software will not
accept your log-in name and
password.
Name and password not
entered properly.
Ensure that you are using the
proper spelling.
Illegal or Fatal exception errors.
Windows error.
Shut down the system and turn
the power off at the surge
protector. Wait 30 seconds and
then power up the system. If this
problem persists, contact your
local Dako representative.
(See Dako Companies and
Distributors, Section 23)
EWP/DWP messages on Run
Log.
Enable waste pump/disable
waste pump.
This is a normally occurring
message. However, if multiple
messages occur during a run,
Contact your local Dako
representative.
EWL/PFR messages on Run
Log.
Faulty waste removal/probe
failed to retract. Contact your local Dako
representative.
(See Dako Companies and
Distributors, Section 23)