Dako Autostainer Plus - Manual (Page 116)

116 Dako Autostainer Plus | User Guide
Symptom Possible Causes Solutions
User is unable to access many
of the functions in the Initialize
section of the program. User has been set up as a
“Non-Authorized” user.
Contact your local Dako
representative.(See Dako
Companies and Distributors,
Section 23).
Autostainer Plus software will
not accept your log-in name
and password. Name and password not
entered properly.
Ensure that you are using the
proper spelling.
Illegal or Fatal exception
errors. Windows error.
Shut down the system and turn
the power off at the surge
protector. Wait 30 seconds and
then power up the system. If
this problem persists, contact
your local Dako representative
(see Dako Companies and
Distributors, Section 23).
EWP/DWP messages on Run
Log. Enable waste pump/disable
waste pump.
This is a normally occurring
message. However, if multiple
messages occur during a run,
Contact your local Dako
representative.
EWL/PFR messages on Run
Log. Faulty waste removal/probe
failed to retract. Contact your local Dako
representative.(See Dako
Companies and Distributors,
Section 23)
The computer will not turn on. The computer is unplugged at
the power source.
Wall outlet is not working.
Surge protector is not working. Check the power cord
connections and verify the
surge protector is plugged in
and turned on.
Ensure the wall outlet is
operational. Check also for a
blown fuse, or try using a
different wall outlet for the
surge protector.
Check to see if the circuit
breaker on the surge protector
is popped out. If so, then reset
by pushing it back in.
The computer turns on but
“Safe Mode” is displayed on all
four corners of the screen. The computer has been
improperly shut down. Shut down the computer by
using the Windows “Start”
button located at the bottom left
corner of the screen and
selecting Shut Down. Note:
This button may be hidden
requiring you to drag the mouse
pointer off the bottom of the
screen for it to appear. Always
shut down the computer using
this method. Perform Scan Disk
through Windows Explorer/
Accessories/System
Tools/Scan Disk. For
assistance, contact your local
Dako representative (see Dako
Companies and Distributors,
Section 23).