Formax ColorMaxLP Operator Manual - Manual (Page 69)

ColorMaxLP Label Printer
Troubleshooting
69
Other Printing Problems
Problem Possible Cause Solution
Printer feeds media without
printing and then displays
No Media or
Wrong media
on the LCD.
Media settings do not match
t h e m e d i a l o a d e d i n t h e
printer. Make sure the Media Layout setting (gap,
black mark, or continuous) in the printer
driver matches the media used. See
Change
Default Settings in Printer Driver on page 27
The media does not meet the
specifications. See Choosing Label Media on page 24 for the
media specifications.
T h e p r i n t e r i s u n a b l e t o
correctly detect the inter-label
gap or black mark. 1. Clean the sensors. See Cleaning the
Sensors on page 54.
2. If the problem persists, adjust the
sensitivity of the sensors. See Adjusting
Sensor Sensitivity on page 73.
Changes mad e usi ng the
control panel did not take
effect. The changes were not saved
p r o p e r l y d u e t o u s e r o r
hardware error. 1. Try changing the parameter again.
2. If the problem persists, reset the printer.
1
Try changing the parameter again.
3. If the problem persists, contact Technical
Support.
1. Requires security Level 2 (administrator).
Labels are not cut The exit sensor needs cleaning Clean the exit sensor. See Cleaning the
Sensors on page 54.
Label not held in Print and
Present mode
Label pulls back into printer
in Roll to Cut mode
T h e L C D i s m i s s i n g
c h a r a c t e r s o r p a r t s o f
characters The LCD may be damaged. The LCD may need to be replaced. Contact
Technical Support.
Nothing is displayed on the
LCD and the printer freezes. Internal electronic or firmware
failure. Contact Technical Support.