Cleaning printer, Troubleshooting, Releasing jammed or crumpled paper – Gasboy TopKAT PLUS User Manual
Page 69: Cleaning printer -13 troubleshooting -13, Releasing jammed or crumpled paper -13, Caution
MDE-5013C TopKAT™ PLUS Installation Manual · February 2015
Page 4-13
Cleaning Printer
Printer
Cleaning Printer
The printer must be cleaned periodically at short intervals due to the harsh environment of the
home base station.
DO NOT use any solvents such as thinner or benzene to clean the printer front
panel.
CAUTION
Clean the printer front panel with a damp cloth only.
Troubleshooting
In case problems are detected after installation or during operation, repeat the installation
procedures listed in
on
If the problem persists, contact Gasboy. Do not attempt to dismantle the printer
under any circumstances. The printer module G2 unit repair must be performed at
Gasboy laboratories only.
CAUTION
The G2 printer module indicates a faulty operation by means of its LEDs on the front panel.
For the recommended corrective actions to troubleshoot and repair the unit, refer to the
following table:
No. Failure Indication
Probable Cause of Failure
Recommended
Corrective Action
1
Left-hand green LED flickers constantly.
The printer unit is stuck.
1 Check paper roll.
2 Replace unit.
2
Right-hand green LED flickers constantly. The printer module G2 unit is stuck. 1 Check paper roll.
2 Replace unit.
Releasing Jammed or Crumpled Paper
This procedure applies when a paper is crumpled or jammed inside the printer. In this case, the
printer is disabled and all actions must be performed manually. To release the paper, proceed
as follows:
Notes: 1) Do not attempt to release the paper using sharp objects such as a knife or a
screwdriver. Doing so might damage the printer paper cutter and void your warranty.
2) Do not attempt to pull the paper from the printer.
3) Doing so might damage the printer.
To release the paper when a paper jam occurs, proceed as follows:
1
Open the printer front panel. The front panel lock is an electro mechanic lock (solenoid type)
that can be opened from the controller.
2
Pull up the printer cover and release the green locking handle (see