Gasboy TopKAT PLUS - Manual (Page 74)

Maintenance Troubleshooting
Page 5-4 MDE-5013C TopKAT™ PLUS Installation Manual · February 2015
Payment device (card, key,
tag, and fuel ring) is not
accepted Communication fault
between OrPT and SO 1 Check LAN cable.
2 Check OrPT setup.
3 Check SO setup. 1 Replace LAN cable, if required.
2 Set OrPT parameters properly.
3 Set SO parameters properly.
Communication fault
between FHO and SO 1 Check connection path with FHO
2 Ensure that the station is available and
synchronized with FHO in FHO stations
status screen.
Repair communication between FHO
and SO, providing a reliable
communication line.
Device was not

defined/incorrectly defined
in FHO
1 Login to FHO as Fleet manager.
2 Check that the device is defined.
3 Check device parameters.
4 Check that device rules does not limit
refueling.
Define the device parameters in FHO
properly.
Device limit was passed Ensure that the device is within the limits of
its rule. For testing only, remove any rule
associated to this device.
Device was set as driver 1 Login to FHO and go to devices
management.
2 Select the specific device and check if it
was configured as driver.
Change the device setting to
Vehicle.
Device is blocked 1 Login to FHO and go to devices
management.
2 Check the status of the device in the
status column in the devices grid
(blocked/unblocked).
Change device status to Unblocked.
Pump is Authorized and refueling but volume remains zero
Pump is refueling but
volume remains zero Pulse factor is zero Check SO pump setup. Change pump settings to correct the
factor for the relevant pump.
Faulty MPI-C board
Faulty pulser
Disconnect the pulser and short the

pulse-in wires to simulate pulses.
If pulses are received during
refueling, replace pump pulser.
If not, replace MPI-C board.
No control on refueling
Pump is refueling without
any control Pump is in bypass Ensure that external bypass switch is off. Turn bypass switch off, if on.
Faulty SSR Replace the relevant SSR unit inside
the TopKAT PLUS.
If an external relay is used
to control the pump/valve,
it may be stuck due to a
small current leak Add a snubber (capacitor + resistor)
in parallel to relay input.
Fault Probable Cause Checks Corrective Action