ProSoft Technology 5205-104S-PDPS - Manual (Page 120)

4205/5205-TS-104S-PDPS ♦ ProLinx Standalone Support, Service & Extended Warranty
IEC-60870-5-104 to PDPS Communication Module with Time Stamp
Page 120 of 128 ProSoft Technology, Inc.
July 12, 2007
5.4 Procedures for Return of Units Out of Warranty:
1
Customer sends unit in for evaluation.
2 If no defect is found, Customer will be charged the equivalent of US $100
plus shipping, duties and taxes that may apply. A new Purchase Order will be
required for this evaluation fee.
If the unit is repaired the charge to the Customer will be 30%* of the list price
plus any shipping, duties and taxes that may apply. A new Purchase Order
will be required for a product repair.
3
For an immediate exchange, a new module may be purchased and sent to
Customer while repair work is being performed. Credit for purchase of the
new module will be issued when the new module is returned in accordance
with ProSoft's shipping instructions and subject to ProSoft's policy on non-
warranty returns. This is in addition to charges for repair of the old module
and any associated charges to Customer.
4 If, upon contacting ProSoft Customer Service, the Customer is informed that
unit is believed to be unrepairable, the Customer may choose to send unit in
for evaluation to determine if the repair can be made. Customer will pay
shipping, duties and taxes that may apply. If unit cannot be repaired, the
Customer may purchase a new unit.
5.4.1 Un-repairable Units
3150-All
3750
3600-All
3700
3170-All
3250
1560 can be repaired, if defect is the power supply
1550 can be repaired, if defect is the power supply
3350
3300
1500-All
* 30% of list price is an estimated repair cost only. The actual cost of
repairs will be determined when the module is received by ProSoft and
evaluated for needed repairs.
Purchasing Warranty Extension:
As detailed below in ProSoft's Warranty, the standard Warranty Period is one
year (or in the case of RadioLinx modules, three years) from the date of delivery.
The Warranty Period may be extended for an additional charge, as follows:
Additional 1 year = 10% of list price
Additional 2 years = 20% of list price
Additional 3 years = 30% of list price