Document Outline

• C16_Service_Manual_Frontend_Finalized(TitlePage&CopyrightPage_Rev. 5.0).pdf
  • How to use the manual
  • Safety Messages (review carefully)
  • C16 Printer Overview
    • Reviewing the C16 Block Diagram
    • Reviewing the C16 Sequence of Operations
      • Reviewing the C16 Sequence of Operations (continued)
      • Reviewing the C16 Sequence of Operations (continued)
    • Reviewing the C16 Boot up Sequence
• Section 1: Specifications
  • Regulatory Compliances
  • Agency Listings
  • Technical Specifications
    • Technical Specifications (continued)
  • Visual Security Solutions (Specifications)
    • VeriMarkTM Cards - 2-D holographic foil application
    • Custom HoloMarkTM Cards
    • Visual Security - Card Stock Part Numbers
    • Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)
    • Visual Security Card Stock - Tolerances
    • VeriMarkTM - Application Specifications
    • HoloMarkTM and Custom HoloMarkTM - Application Specifications
  • Functional Specifications
    • Printer Components: Top Cover to Parallel Interface Card
    • Printer Components: Centronics-Type Parallel Interface
    • Printer Components: Print Ribbons
    • Printer Components: Resin-Only Print Ribbons
    • Printer Components: Dye-Sublimation Print Ribbons
      • Printer Components: Dye-Sublimation Print Ribbons (continued)
    • Printer Components: Dye-Sublimation/Resin Print Ribbons
    • Printer Components: Blank Cards
    • Reviewing the upgraded 81754 PVC Cards
      • Reviewing the upgraded 81754 PVC Cards (continued)
• Section 2: General Troubleshooting
  • Safety Messages (review carefully)
    • Reviewing the TOP Line LCD Error/Status Messages
      • Reviewing the TOP Line LCD Error/Status Messages (continued)
    • BOTH Line LCD Error/Status Messages
  • Communications Errors
    • Resolving the Communication Errors
      • Resolving the Communication Errors (continued)
      • Resolving the Communication Errors (continued)
  • Card Feeding Errors
    • Resolving the Card Feeding Errors
    • Using the Idler Spring Upgrade Kit
  • Print Process Errors
    • Resolving a Headlift Error
    • Resolving the Cover Open Error Message
    • Resolving the Blank Output issues
      • Resolving the Blank Output issues (continued)
  • Card Jam Errors
    • Resolving a Card Jam Error
  • Ribbon Errors
    • Resolving the Skipping Ribbon Panel issues
      • Resolving the Skipping Ribbon Panel issues (continued)
      • Resolving the Skipping Ribbon Panel issues (continued)
    • Resolving the Wrong Ribbon error (being displayed incorrectly)
      • Resolving the Wrong Ribbon error (being displayed incorrectly) (continued)
    • Resolving the Ribbon Low Message
    • Resolving the Ribbon Error/Out Error Message
    • Resolving the Ribbon Breaking issues
      • Resolving the Ribbon Breaking issues (continued)
      • Resolving the Ribbon Breaking issues (continued)
      • Resolving the Ribbon Breaking issues (continued)
      • Resolving the Ribbon Breaking issues (continued)
  • Encoding Errors
    • Resolving the Mag Verify Error Message
      • Resolving the Mag Verify Error Message (continued)
    • Resolving the Printer’s inability to read Encoded Data
    • Resolving Data intended for Magnetic Stripe (being printed on the card) problem
  • Diagnosing Image Problems
    • Resolving the Pixel Failure problems
    • Resolving the Card Surface Debris problems
    • Resolving the Incorrect Image Darkness problems
      • Resolving the Incorrect Image Darkness problems (continued)
    • Resolving the Ribbon Wrinkle problems
      • Resolving the Ribbon Wrinkle problems (continued)
    • Resolving the Excessive Resin Printing problems
      • Resolving the Excessive Resin Printing problems (continued)
    • Resolving the Incomplete Resin Printing problems
    • Resolving the Image Placement problems
      • Resolving the Image Placement problems (continued)
      • Resolving the Image Placement problems (continued)
    • Resolving the Poor Image Quality problems
  • Running the Self Test
    • Running the Standard Self Test Print
    • Using the DIP Switch (Self-test)
    • Setting the DIP Switch Settings
    • Running the 15-Shade Self Test
  • Interfacing Information
    • Reviewing the Pin Assignments
    • Reviewing the Centronics Parallel Pin Assignments
      • Reviewing the Centronics Parallel Pin Assignments (continued)
      • Reviewing the Centronics Parallel Pin Assignments (continued)
    • Reviewing the Printer Timing Diagram
    • Reviewing the Printer Timing
• Section 3: Printer Adjustments
  • Safety Messages (review carefully)
    • Adjusting for CR-79 Adhesive Back Cards
      • Adjusting for CR-79 Adhesive Back Cards (continued)
      • Adjusting for CR-79 Adhesive Back Cards (continued)
    • Adjusting the Magnetic Encoding Head
  • C16 Print Driver Options
  • Using the Settings dialog box
    • Using the Image Darkness option
    • Using the Image Placement option
    • Using the Print Length option
    • Using the Magnetic Offset option
      • Using the Magnetic Offset option (continued)
  • Using the Card tab
    • Adjusting the Card Size Option
    • Adjusting the Orientation Option
    • Using the Copies Option
    • Using the Test Print Button
    • Using the About Button
  • Using the Device Options tab
    • Adjusting the Ribbon Type option
    • Adjusting the Color matching option
    • Adjusting for the Resin Dither
    • Using the Rotate Image 180 Degrees option
    • Using the Buffer Single Card option
    • Using the Disable Printing option
    • Using the Pause for Low Ribbon option
  • Using the Image Color tab
    • Using the Resin Heat (K) option
    • Using the Color matching option and Default button
  • Using the Calibrate tab
    • Using the Image Position Controls
      • Using Image Position controls (continued)
    • Using the Sensors Button
    • Using the Settings Button
  • Using the Magnetic Encoding tab
    • Using the Magnetic Track Selection radio buttons
      • Using the Magnetic Track Selection radio buttons (continued)
    • Using the Magnetic Track Options radio buttons
    • Using the Bit Density radio buttons
    • Using the Character Size radio buttons
    • Reviewing the Enable MLE Support checkbox
    • Using the ASCII Offset radio buttons
    • Using the LRC Generation radio buttons
    • Using the Character Parity radio buttons
    • Using the Verification radio buttons and Retries selection
    • Using the Shift Data Left checkbox
    • Reviewing the ISO Track Locations
    • Sending the Track Information
    • Entering the Track Information
    • Reviewing Tracks 1, 2 and 3 (in table format)
    • Reviewing the Track Data Note
    • Reviewing the ASCII Code and Character Table
  • Using the Overlay/Print Area tab
    • Using the Overlay/Print Area dropdown menu
    • Using the Overlay/Print Area
    • Using the Defined Area Option
      • Using the Defined Area Option (continued)
      • Using the Defined Area Option (continued)
      • Using the Defined Area Option (continued)
      • Using the Defined Area Option (continued)
    • Using Security Options (Visual Security Solutions)
    • Selecting Orientation - Landscape under Card tab
    • Selecting the Visual Security Solutions dropdown menu (A to D)
    • Selecting Orientation - Portfolio under Card tab
    • Selecting the Visual Security Solutions dropdown menu (E to H)
    • Selecting the VeriMark radio button
    • Selecting the HoloMark radio button
    • Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil)
      • Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below)
      • Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below)
    • Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil)
      • Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below)
      • Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below)
  • Using the K Panel Resin tab
    • Selecting from the Print All Black With K Panel options
    • Selecting the Full Card option
    • Selecting the Defined Area(s) option
    • Selecting the Undefined Area(s) option
    • Selecting the Defined Area(s) function
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
      • Selecting the Defined Area(s) function (continued)
    • Selecting the Print YMC under K and Print K Only options
• Section 4: Cleaning
  • Safety Messages (review carefully)
    • Using the Required Supplies
  • Cleaning Procedures
    • Cleaning the Printhead
    • Cleaning the Card Feed and Cleaning Rollers
      • Cleaning the Card Feed and Cleaning Rollers (continued)
    • Cleaning the Platen Roller
    • Cleaning the Printer's Interior
• Section 5: Parts Replacement
  • Safety Messages (review carefully)
  • Reviewing the Printer Components
    • Reviewing the Front Cover Components
    • Reviewing the Back End Components
    • Reviewing the Rear Side plate Components
    • Reviewing the Print Board Components
    • Reviewing the Print Area Components
    • Reviewing the Main Print Board Connections
    • Reviewing the Power Board Connections
  • Cover Removal
    • Replacing the Rear Cover (D810054)
      • Refer to Drawings 830117, 830118 and 830119.
    • Replacing the Top Cover (D810044)
    • Replacing the Front Cover (D810001)
      • Refer to Drawings 830117, 830118 and 830119.
  • Board, Interface and Printhead Replacements
    • Replacing the Print Circuit Board (D810059)
      • Refer to Drawings 830117, 830118 and 830119.
    • Replacing the Power Circuit Board (A000284)
      • Refer to Drawings 830117, 830118 and 830119.
    • Replacing the Printhead Assembly (081524)
      • Refer to Drawing 830119-XX
    • Replacing the Printhead Harness Assembly (830162-00)
      • Refer to Drawing 830119-XX
      • Replacing the Printhead Harness Assembly (830162-00) (continued)
    • Replacing the Front Panel Board Assembly (A000265)
      • Refer to Drawings 830117, 830118 and 830119.
  • Motor and Mag Head Replacements
    • Replacing the Headlift Motor Assembly (830143)
      • Refer to Drawing 830117-XX
    • Replacing the Card Feed Motor Assembly (830145)
      • Refer to Drawing 830117-XX
    • Replacing the Ribbon Drive Motor Assembly (830147)
      • Refer to Drawing 830117-XX
    • Replacing the Stepper Motor assembly (810113)
      • Refer to Drawing 830117-XX
    • Securing the current Stepper Motor Bracket and Fastener for increased belt tension
    • Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or Low- Coercivity: 810182)
      • Refer to Drawings 830117, 830118 and 830119.
      • Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or Low- Coercivity: 810182) (continued)
  • Sensor Replacement
    • Replacing the Card Sensor Assembly (830135)
      • Refer to Drawing 830117-XX
    • Replacing the Upper Ribbon Sensor Assembly (83015111)
      • Refer to Drawing 830119-XX
      • Replacing the Upper Ribbon Sensor Assembly (83015111) (continued)
    • Replacing the Encoder Wheel Sensor Assembly (830149)
      • Refer to Drawing 830117-XX
    • Replacing the Lid Sensor Assembly (810174)
      • Refer to Drawing D810024
    • Replacing the Ribbon ID Sensor Board Assembly (820543)
      • Refer to Drawing D810024
      • Replacing the Ribbon ID Sensor Board Assembly (820543) (continued)
    • Replacing the Lower Ribbon Sensor Assembly — C16 (83012612)
      • Refer to Drawing 83012612
  • Roller Replacement
    • Replacing the Platen Roller (D830023)
      • Refer to Drawing D810025
      • Replacing the Platen Roller (D830023) (continued)
    • Replacing the Card Feed Roller (D830058) - Center
      • Refer to Drawing D810025
      • Replacing the Card Feed Roller (D830058) – Center (continued)
    • Replacing the Card Feed Roller (D830058) – Left
      • Refer to Drawing D810025
      • Replacing the Card Feed Roller (D830058) – Left (continued)
    • Replacing the Hopper Card Feed Roller (D830024)
      • Refer to Drawing D810025
      • Replacing the Card Feed Roller (D830024) (continued)
  • C11/C16 Idler Spring Removal and Replacement Kit Instructions
    • Technician Review - Idler Spring Replacement Kit for the C11 Card Printers without a Magnetic Encoder or for all C16 Card Printers
    • Technician Review - Idler Spring Replacement Kit for the C11 Card Printers with the Magnetic Encoder
    • Technician Review - Required Tools for both procedures
    • Technician Review – Removal and Replacement Procedure No. 1
    • Removing and replacing the Idler Springs on the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers
      • Removing and replacing the Idler Springs on the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers (continued)
    • Technician Review – Removal and Replacement Procedure No. 2
    • Removing and replacing the Idler Springs on the C11 Card Printers with the Magnetic Encoder
      • Removing and replacing the Idler Springs on the C11 Card Printer with the Magnetic Encoder (continued)
      • Removing and replacing the Idler Springs on the C11 Card Printer with the Magnetic Encoder (continued)
    • Technician Review – Photos related to Procedures No. 1 and No. 2
    • Technician Review - Replacement parts for the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers
      • Technician Review - Replacement parts for the C11 Card Printers without the Magnetic Encoder and for all C16 Card Printers (continued)
    • Technician Review - Replacement parts for the C11 Card Printers with the Magnetic Encoder
      • Technician Review - Replacement parts for the C11 Card Printer with the Magnetic Encoder (continued)
• Section 6: Packing the Card Printer
• Section 7: Board Level Diagnostics
  • Safety Messages (review carefully)
  • Board Errors
    • Resolving the EE Memory Error
    • Resolving the DRAM Memory Error
  • Sensor Testing
    • Reviewing the Sensor Location and Voltages
    • Reviewing the Motor Voltages (when active)
• Section 8: Firmware Upgrades
• Section 9: Fargo Technical Support
  • Contacting Fargo Technical Support
  • Reading the Serial Numbers on a Fargo printer
    • Finding out when a Fargo Card Printer was manufactured
    • Reviewing Example No. 1: Serial Number 80453289
    • Reviewing Example No. 2: Serial Number A1280224
• Section 10: Reviewing the C16 Spare Parts List
• Glossary of Terms
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
  • Glossary of Terms (continued)
• Index
• Appendix A: Engineering Drawings
• Appendix B: Technical Updates
• Appendix C: Miscellaneous